Business Analyst, Customer Identity - Acton, MA (Remote/Flexible) at Insulet in Acton, Massachusetts

Job Description:

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Responsibilities:

• Perform complex business and systems analysis work including requirements gathering and user story creation in JIRA via information gathering sessions with stakeholders and technical staff. Identifying and then prioritizing technical and functional requirements working alongside the business and technical teams.


• Participate in Agile sprint ceremonies: daily scrum, planning and grooming sessions, Sprint Review, and Sprint Retrospectives.


• Work with Product Owner for Identity and Access Management, developers, business process owners, contractors, business partners, and other stakeholders, such as Marketing, Global Customer Experience, Customer Care, Product Support, Field Sales, and other departments within IT to straddle the line between IT and the business to help bridge the gap and improve efficiency. Ensuring solutions meet business needs and requirements. Help improve processes.


• Assist in developing supporting documentation such as system requirement specifications, functional test scripts, process flows, mockups, system interface diagrams, and system validation.


• Participate in meetings and presentations to share ideas and findings. Communicate effectively with stakeholders on project insights and plans to cross-functional team members and management. Communicate the status of enhancements and open production support tickets.


• Develop user acceptance test plans, coordinate test activities, participate in UAT exercises and/or help execute test components.


• Primary Level 4 support for Identity and Access Management issues in production environment.

Education and Experience:

• 3+ years of experience working in a Business Analyst or similar position working, ideally working Salesforce.com or other enterprise CRMs


• Bachelor's degree or equivalent experience.


• Experience supporting or working with a commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.

Skills/Competencies:

• Exceptional analytical and conceptual thinking skills.


• The ability to influence stakeholders and work closely with them to determine acceptable solutions.

• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.


• Ability to work to work independently in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines.


• Excellent communication, influencing, and negotiating skills are critical.


• Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations.


• Positive, results-driven, rational, logical, team player.

Travel:

• Minimal travel will be required.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information:
The US base salary range for this full-time position is $59,600.00 - $89,450.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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