Branch Manager at Ponce Bank in Bronx, New York

Job Description:

Impact
The Branch Manager role is instrumental in driving the success of the branch by providing strategic leadership, fostering a culture of excellence, and ensuring operational efficiency. The Branch Manager serves as a key figure in achieving organizational goals and maintaining the branch's reputation and profitability. By spearheading strategic business development initiatives, the Branch Manager contributes to the expansion of our market presence, the acquisition of new clients, and the overall success of our organization. The Branch Managers efforts will be instrumental in driving revenue growth and fostering strategic partnerships.

Responsibilities
Responsibilities include overseeing performance, enhancing customer experience, developing and mentoring team members, managing finances, ensuring compliance, and building strong relationships. Identify new business opportunities and build strategic partnerships that align with our company's objectives and values.

Essential Functions
Builds and manages high-value client relationships, identifying business opportunities and promoting Bank products to enhance profitability. Manages and grows a book of business by collaborating with partners such as Commercial Relationship Officers and Lending Officers. Sets the strategic direction for the branch, focusing on achieving profit, performance, and customer service goals to ensure overall branch success and long-term growth. Leads community involvement, enhancing the Banks reputation, and meeting Community Reinvestment Act (CRA) and Community Affairs (CA) goals by representing the branch in strategic community activities. Conducts regular staff meetings, communicates clear goals, and provides leadership to guide staff toward branch objectives. Leads recruitment, identifies training needs, and implements development plans for team growth. Ensures all branch operations adhere to Bank policies, regulatory standards, and risk management protocols. Manages compliance reports, verifies customer identities, and maintains strict adherence to compliance guidelines. Oversees branch security, opening/closing procedures, and ensures adherence to asset protection, cash handling accuracy, and audit compliance. Maintains responsibility for all security and safety protocols. Holds full accountability for meeting branch goals, managing branch profitability, and maintaining high service and operational standards.

Ancillary Functions
Leads and delegates tasks in a clear and proper manner among assigned staff. Conducts annual performance reviews, providing clear feedback and follow through with corrective action if necessary. Provides coaching, recognition, motivation and skill development to staff members on a consistent basis to meet Bank's strategy and objectives. Communicates clearly among her/his teams, assuring all team members have the appropriate tools and information to perform according to expectations. Administers personnel policies and procedures, such as time and attendance.Assures adherence to Bank policies and procedures and federal and state regulatory requirements.Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Mandatory Training Curricula
Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.

Competencies (refer to Competencies Library)

Skills
Clearly communicates in English and Spanish is helpful;proficient reading, writing, grammar, and mathematics skills;proficient interpersonal relations and communicative skills;thorough knowledge of banking operations, policies, and procedures;thorough knowledge of the features and benefits of all retail bank products and services; thorough knowledge of current banking regulations;demonstrated management and supervisory skills;moderate PC skills, including working knowledge of Microsoft Office software.

Physical Demands
The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature, but may occasionally involve lifting files and other materials that weigh up to 20 lbs. Employees in this job must be able to work in an office environment during regular business hours where they come into regular and frequent contact with internal and external customers and other members of the public. Therefore, employees in this position are expected to have consistently positive interactions with the public.