Digital Workplace/ Client Engineering Service Manager at Ashland Inc. in Wilmington, Delaware

Job Description:

Ashland Inc.

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we'd like to meet you and bet you'd like to meet us.

Ashland has an exciting opportunity for a Digital Workplace/ Client Engineering Service Manager to join our Global Information Technology team at our Wilmington, Delaware location . This is a very visible, significant role within the Company and the End user computing function. This position will report to the Global Client Services Manager.

Job Description

The Digital Workplace/ Client Engineering Service Manager has the end-to-end accountability for the overall experience of how our employees and contractors connect to and utilize our applications. This includes service strategy, operations, performance, availability and defining Laptops/Desktops standards .

Interested candidate must have a solid understanding of Workplace Technology, including Windows Operating Systems, O365 and the entire Microsoft Email and Collaboration suite, End-point Security, Patch Management and Software Delivery.

The scope for this role covers client endpoint architecture for Laptops/Desktops and related peripherals; developing and driving a roadmap to ensure we remain innovative in order to continually improve employee experience and efficiency. The role is accountable for partner/supplier contracts and service delivery management for all end user device related activities including refresh cycle. This role will also own/manage the relationship with the device management resources from Ashland's MSP partner to deliver the required services

The responsibilities of the position include, but are not limited to, the following:

• Develop, maintain, and execute Ashland's enterprise client endpoint strategy


• Develop a streamlined user experience that supports the way our employees work and access applications while remaining secure and protecting Ashland and customer data


• Work with cross functional teams to ensure a consistent user experience in all stages of interacting with the endpoint


• Plan, architect and deploy service and technology solutions in support of business requirements


• Serve as the highest escalation point for technical support teams


• Evaluate, designate and drive adoption of endpoint hardware standards


• Manage life-cycle of IT approved business and user endpoint applications


• Stay abreast of IT and market trends to drive modern, relevant and cost-effective solutions

In order to be qualified for this role, you must possess the following:

• Minimum of a Bachelor's degree in Computer Science or equivalent experience


• Minimum of 7 years of experience in client endpoint management and support


• Enterprise level experience on Windows 10/11 imaging, management and support


• Must have good technical skills to create and maintain the company's device (laptop/desktop) image, the deployment process, and tools around it.


• Experience and/or working knowledge on ITIL V3, certification is a plus


• Experience managing third party service providers


• At least 3 years of experience with Microsoft SCCM, Intune and Office 365


• Experience with endpoint security solutions and hardware encryption


• Strong understanding of Active Directory, group policy and networking concepts


• Demonstrated knowledge of PowerShell scripting


• Extensive experience supporting client endpoints remotely


• Highly developed problem solving, analytical and troubleshooting skills


• Ability to think strategically, leverage past experiences and plan for the future


• Experience in leading and completing complex projects involving risk assessment, process evaluations and improvement recommendations


• Excellent time management skills with strong attention to detail and follow-up


• Ability to communicate ideas and challenge decisions in a professional and collaborative manner


• Demonstrated adaptability ensuring effectiveness in a highly dynamic environment with multiple concurrent tasks


• Excellent organizational, communication, and leadership skills, including a demonstrated ability to lead multi-discipline teams and motivating others


• Ability to travel approximately 10%, domestically and internationally


• Authorized to work in the US

The following skill sets are preferred by the business unit:

• Master of Science degree in Information Systems Management


• Working knowledge of desktop/application virtualization on Citrix and Hyper-V platforms


• Experience supporting executive and senior level staff


• Experience supporting mobile devices


• Experience with certificate services


• Experience supporting printing and scanning solutions

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.

At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.

Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.

Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.