TCE Parts / Service Coordinator - BMR, AL at Taylor Construction Equipment, LLC in Bessemer, Alabama

Job Description:

Parts/ Service Coordinator



TCE Bessemer, AL



1050 Power Plant Road



Bessemer, AL 35022



Taylor Construction Equipment distributes multiple lines of construction products with a passion for product, service, and support. TCE supports the construction industry with reliable equipment.



Duties/Responsibilities:

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  Works with customers and Field Service Mechanics to identify required maintenance.
  
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  Advises customers on necessary/suggested services.
  
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  Computes cost of replacement parts and labor to restore lift truck to condition specified by customer.
  
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  Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
  
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  Processes parts and/or service sales orders in computer for invoicing.
  
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  Ensures that all paperwork relevant to each lift truck folder is scanned and kept current.
  
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  Keeps up with service personnel's time and summits to Louisville contact per company policy.
  
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  Performs the duties of safety coordinator as assigned by the Louisville Safety Director.
  
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  Maintains files and records of all SSI owned vehicles to include drivers, insurance, truck expenses, recall notices, tags, location, and maintenance on vehicles. Issues Purchase orders for repair and maintenance done to vehicles.
  
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  Audits all expenses/purchases for all service personnel at Service Center. Creates reports on service mechanic sales, call-in sales, and expenses.
  
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  Any out of line situations regarding expenses, purchases, etc. are called to the attention of the Service Center Manager for corrective action.
  
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  Seeks out promotional materials, requesting bids from suppliers for best pricing and quality product. Keep ample stock on hand for sale to employees/customers, for service, guests, warehouses, and service centers.
  
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  Maintains adequate parts inventory for machines in area of responsibility. Reorders as necessary.
  
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  Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from the Research Analyst at headquarters office.
  
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  Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
  
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  Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
  
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  Expedites daily parts shipments. Expedites delivery on emergency or back-order items to accommodate customer.
  
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  Handles warranty claims and follows through to completion.
  
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  Assists supervisor in proper storage and disposal of EPA controlled waste.
  
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  Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
  
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  Supervises service center in absence of Service Center Manager.
  

Required Skills/Abilities:

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  Must have very dependable computer skills and be able to work with web base program.
  
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  Must be in physical condition as job requires lifting, stooping, and bending.
  
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  Must have mechanical aptitude or experience in the forklift or other related fields.
  
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  Professional demeanor and self confidence in dealing with customers and outside contacts.
  
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  Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.
  
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  Operate equipment such as forklift.
  

Education and Experience:

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  High School graduate or GED equivalent
  
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  Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
  
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  Previous experience in a customer service-oriented role preferred.
  

Benefits:

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  Medical/Prescription
  
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  Dental
  
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  Vision
  
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  Vacation
  
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  10 Holidays
  
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  401K
  
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  Company Paid Life Insurance
  

TCE is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran



Position Requirements Full-Time/Part-Time Full-Time Position TCE Parts / Service Coordinator - BMR, AL Division Taylor Construction Equipment LLC Close Date Number of Openings 1 Exempt/Non-Exempt Non-Exempt Hiring Manager(s) William Warner Req Number MAN-24-00069 Open Date 11/14/2024 Location TCE - Bessemer, AL 35022 About the Organization Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
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