Job Description:
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally embrace as "There is a Patient Waiting." Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 3000 employees in over 15 countries work hard every day knowing that what they do matters.
Discover Impactful Work:
As part of our global team, what you do contributes directly to our mission; enabling our customers to make the world healthier, cleaner and safer.
A day in the Life:
Interface with both the client and internal teams to coordinate packaging activities for a variety of different clients. Follow standard processes that will cultivate on time delivery of the packaged product. Work with clients and internal groups to continually improve the various processes to improve on time delivery and right first-time output.
Responsibilities
- Leads the delivery of all technical and service aspects of projects and studies for clients.
- Resolves preliminary design of the study and evaluates and understands the study.
- Serves as the internal link within the company and will have direct contact with all internal departments and direct one on one contact with external customers.
- Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
- Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as required by the customer.
- Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
- Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
- Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as the need arises.
- Provides accurate and timely financial forecasting and reporting.
- Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
- Participates in cross-functional business process improvement activities as required.
- Works closely together with the account manager to gain overall customer satisfaction.
- Applies Good Manufacturing Principles in all areas of responsibility.
- Demonstrates and promotes the company vision.
- Manages and leads operational aspects of large-scale clinical trial projects with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
- Serves as the Central Point of Contact for the customer at a project and/or program level.
- Defines joint project goals and objectives with the client.
- Provides end to end project management globally and cross-functionally across all services and is accountable for project delivery.
- Acts as the point of escalation and coordination for the customer and the project team members ensuring appropriate issue identification, resolution and risk management.
- Defines and tracks metrics; maintains unified Dashboards and reports on global project / program progress.
- Provides global financial information (forecast revenue, reporting).
- Leads project close out activities.
Keys to Success:
Education
- Bachelor's degree from Accredited college, university or recognized professional degree, preferably in a health-related field or engineering field
Experience
- 3+ years of successful experience in clinical trial project management as a Project Manager or Coordinator.
- In depth understanding of clinical trials.
- Proven experience with customers in a dynamic environment.
- Advanced degree in a health-related field.
- Mastery of skills required to read, understand, and adhere to the SOPs and policies of a GMP environment.
- Strong interpersonal and communication skills to include excellent relationship building.
- Excellent communication, organizational skills and project co-ordination skills.
Knowledge, Skills, Abilities
- Understanding and competent use of SOPs required by company Quality standards.
- Excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.
- Strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.
- Ability to develop strong customer leadership skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
- Knowledge of all internal systems associated with projects (i.e. Salesforce, GPMS, TrackWise).
- Proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
- Proficiency in appropriate project planning tools e.g. Microsoft Project to communicate turning points and critical path activities and responsibilities.
- Mastery of basic Project Management concepts as a recognized institution in project management.
Physical Requirements
- The position is administrative, is positioned in an office environment and requires standing, bending, reaching, walking, and talking as well as exerting up to 20lbs of force occasionally.
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
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