Job Description:
Job ID: 503949
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
The IT Trainer is responsible for training for all go-lives and other large projects, along with continuous support and education for month end close. This role will also be responsible for the training plan and coordination of training delivery for each go-live. They are the final reviewer and quality controller of education and release notes to ensure that our end users fully understand all release details.
Job Responsibilities
- Complete testing of development and configurations in the pre-production environment
- Review and validate all release notes for clear understanding
- Review all training documentation for accuracy after creation
- Continuously provide feedback for training video improvement and test questions
- Complete UAT (User Acceptance Testing) schedule, perform training, and maintain logs of all issues or requests
- Perform online training for go-lives or major release training
- Continuously review system changes and update UAT scenarios
- Provide deskside support and training during go-lives and M&A (Mergers and Acquisitions) activities
- Participate in post go-live support
- Complete review and hand-off to help desk support for each go-live
- Contribute to the development of instructional and participant materials, including objectives, training documentation, visual aids, testing, training instruments, and course handouts; provide feedback regarding effectiveness and ease of use
- Utilize classroom, remote, and individual instruction
- Learn all modules of the software to the point of becoming an expert
- Develop a familiarity with the workings of APG business units to serve as the voice of the business customer to IT
Job Requirements
- Bachelor's degree in finance, accounting, or a related field; or an equivalent combination of education, training, and work-related experience
- Agile training & certification is a plus
- Experience with month end close processes, balance sheet reconciliations, cost accounting, and fixed assets
- Understanding of accounting rule and posting concepts
- Proven experience in Infor M3, Lawson M3, Movex, or Oracle Transportation Management System (OTM) is a plus
- Proficient with Microsoft Word, PowerPoint, and Project
- Expert with Microsoft Excel
- Ability to travel up to 75%
- Ability to train, relate, and communicate with varying technical aptitude
- Background in IT Large System Applications support (Infor M3, Salesforce CPQ, Salesforce CRM, Oracle TMS platforms preferred)
- Excellent written and oral communication skills
- Strong listening, interpersonal, and collaboration skills
- Exceptional organizational, analytical, and problem-solving skills
- Strong customer-service orientation
- Highly self-motivated and directed
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: Nov 18, 2024
Nearest Major Market: Atlanta
Job Segment: Testing, M&A, Help Desk, Information Technology, Oracle, Technology, Management
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