Intern - Program Support at City of Fort Collins in Fort Collins, Colorado

Job Description:

POSITION TITLE: Intern - Program Support (Hourly)
REQUISITION #: req7877
DEPARTMENT: Utilities Customer Connection
LOCATION: UTILITIES CUSTOMER SERVICE
BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits
EMPLOYMENT TYPE: Part-Time Hourly
HOURLY RATE: $24.00 - 26.00 per hour (based on relevant experience)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 11/27/2024.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required .
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Summary:

Provides administration and program support to the initiatives under management of the Utilities - Energy Services team. The Program support specialist will provide day to day operational and administrative support with the development, implementation and evaluation of efficiency programs and technical support for meeting the efficiency, conservation and renewable energy objectives of the Energy Services team. Work hours are flexible based on school schedule, with typical work hours being 24-30 hours per week if available.

Essential Duties & Responsibilities:

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Support the program administration of various efficiency, renewables and demand response programs, in conjunction with the Energy Services team.
• Review and provide support for the intake process of new residential solar and energy storage applications.
• Direct contact with end use customers and contractors via telephone, email and face-to-face meetings regarding efficiency and conservation options and resources.
• Complete data entry of project information into software tracking platform.
• Troubleshoot missing application information directly with customers and contractor.
• Assist and facilitate various field inspection data collected.
• Collaborate with team to create reports, program updates and various data management tasks.
• Review and analyze residential energy use information.
• Conduct research on other existing similar programs to aid in development of new programs and improvement of existing programs.
• Staff special events to inform public about Utilities programs.
• Miscellaneous data entry projects from initiation to close out.
• Other duties as assigned.

Supervisory Responsibilities:This job has no supervisory responsibilities.

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.


• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.


• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.


• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Qualifications:
The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position.

Knowledge, Skills & Abilities:

• Beginner to intermediate word processing, spreadsheet and database applications.
• Strong organizational, communication and time management skills
• Ability to manage multiple tasks at a time simultaneously
• Project management skills.
• Knowledge of energy efficiency and conservation preferred. Ability to conduct research using reports, journals, and other sources of information.
• Ability to write clear, complete and accurate reports; presentation skills.
• Planning and organizing skills; ability to manage projects timelines.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Ability to work effectively on teams.

Education & Experience: Bachelor's degree in engineering or technical field or associate's degree in energy management and one to three years experience in related field. If education and experience requirements are not met, please describe how your experience would result in you being successful in the role.

Preferred Education: Enrolled in a Master's degree program in Business, Real Estate, Public Administration, Political Science, Electrical/Mechanical Engineering, Environmental Studies, or a related field and have a strong interest in solving climate change with energy efficiency, policy implementation, stakeholder outreach, and program and data management.

The ideal applicant will:

• Have strong customer service skills for doing outreach to building owners and managers.
• Have strong writing skills to help draft emails and materials for outreach.
• Have strong Microsoft Excel data management and analytical skills.
• Be detail-oriented and able to work independently.
• Be interested in the opportunity to build a strong professional network with the commercial and multifamily real estate sector of building owners, manager, tenants, and brokers as well as with energy efficiency service providers.
• Consider working in an intern role beyond summer of 2023.
• Coursework in one of the following would be beneficial, but is not required: real estate, building HVAC, lighting or control systems, public policy implementation, or energy efficiency

Language Skills:

Ability to read and interpret documents such as safety rules, understanding operating and maintenance instructions, blue prints and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively.

Reasoning Ability:

Ability to collect data, define problems, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.

Certificates & Licenses:

Valid driver's license.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to risk of electrical shock. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

POST OFFER BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.Summary:

Provides administration and program support to the initiatives under management of the Utilities - Energy Services team. The Program support specialist will provide day to day operational and administrative support with the development, implementation and evaluation of efficiency programs and technical support for meeting the efficiency, conservation and renewable energy objectives of the Energy Services team. Work hours are flexible based on school schedule, with typical work hours being 24-30 hours per week if available.

Essential Duties & Responsibilities:

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
Support the program administration of various efficiency, renewables and demand response programs, in conjunction with the Energy Services team. Review and provide support for the intake process of new residential solar and energy storage applications. Direct contact with end use customers and contractors via telephone, email and face-to-face meetings regarding efficiency and conservation options and resources. Complete data entry of project information into software tracking platform. Troubleshoot missing application information directly with customers and contractor. Assist and facilitate various field inspection data collected. Collaborate with team to create reports, program updates and various data management tasks. Review and analyze residential energy use information. Conduct research on other existing similar programs to aid in development of new programs and improvement of existing programs. Staff special events to inform public about Utilities programs. Miscellaneous data entry projects from initiation to close out. Other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.

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