Pharmacy Customer Associate - BioPlus Specialty Pharmacy at Elevance Health in Denver, Colorado

Job Description:

Be Part of an Extraordinary Team


BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.



Title: Pharmacy Customer Associate



Location: 700 Broadway Denver, CO 80203


Candidates must reside within 50 miles or 1-hour commute each way of 700 Broadway Denver, CO 80203



Build the Possibilities. Make an Extraordinary Impact.


The Pharmacy Customer Associate is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.



How you will make an impact:


Primary duties may include, but are not limited to:

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.


• Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.


• Completes necessary research to provide proactive, thorough solutions.


• Displays ownership of service requests ensuring high quality resolution and follow-thru.


• Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

• Specialty Pharmacy call center experience.