Marketing and Communications Coordinator at HomeTeam Pest Defense, Inc. in Dallas, Texas

Job Description:

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

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There’s plenty of perks too!

• Competitive pay $50 - 55K
  


• Comprehensive benefits package including medical, dental, vision


• Company paid life & AD&D insurance


• 401(k) plan with company match up to 6%
  


• Employee stock purchase plan


• Paid Time off and holidays


• Employee discounts


• Tuition reimbursement


• Dependent scholarship awards


• An opportunity to advance within the company


• Recognition for a job well done


• A friendly work environment


• Employee referral bonuses


• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• 
  HomeTeam is the #1 pest management company to homebuilders


• Currently performs more the 2,000,000 services a year


• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction


• Pest Management Industry is growing and is a recession resistant line of business


• 
  Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.


• 
  HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

       

Responsibilities

The Marketing & Communications Coordinator is responsible for supporting and enhancing the company’s internal and external communication efforts to ensure a cohesive brand voice and effective messaging.

This role plays a critical part in reputation management, cross-department collaboration, and customer and employee engagement by providing consistent, timely, and transparent communications. The ideal candidate will have strong organizational skills, an eye for detail, and a proactive approach to fostering positive customer and employee experiences.

Internal Communication

• Serve as a key liaison between HomeTeam and Rollins’ internal communication departments to align messaging and ensure consistency in communications.


• Develop and manage content for the company’s intranet, providing employees with relevant updates, resources, and news.


• Working with content marketing to support programs and events that foster employee engagement, such as recognition programs, team-building activities, and employee appreciation initiatives.


• Assist in drafting and editing executive communications, such as messages from leadership, and presentations.


• Work closely with the HR department to ensure consistent messaging on employee-facing communications and support initiatives that align with organizational values.


• Collaborate with other departments, such as field support, to align external communication strategies with customer engagement goals.

External Communication

• Monitor and track online review response rates for each branch, providing actionable insights to improve communication quality and enhance customer satisfaction.


• Collaborate with the marketing team to maintain a positive online brand image and address customer concerns effectively.


• Conduct monthly audits of online review metrics, reporting on trends and areas for improvement.


• Provide brand voice and tone guidelines across all communication channels, ensuring consistency and brand alignment.


• Procure content, such as customer testimonials and success stories, for use in both internal and external communications, reinforcing brand credibility and customer satisfaction.

Reporting and Analytics

• Prepare monthly and quarterly reports on communication effectiveness, offering insights to guide future strategies.


• Collect and analyze feedback from employees and external audiences to improve communication processes and content.


• Monitor key performance indicators for marketing and communication initiatives, helping to identify successful strategies and areas for enhancement.

Other Communication and Marketing Tasks

• Support the planning and execution of internal and external marketing communications.


• Assist with additional marketing and communications tasks as needed.

Qualifications

Experience:

• 1-2 years of experience in communications, marketing, or related support roles.


• Familiarity with reputation management tools and social media platforms is preferred.


• Experience in project management or report generation is a plus.

Qualifications:

• Strong written and verbal communication skills.


• Proficiency in Microsoft Office Suite and knowledge of content management systems.


• Proficiency in PowerPoint.


• Organizational and multitasking skills with high attention to detail.


• Ability to work effectively with cross-functional teams.


• Basic understanding of digital communication tools and brand management principles.

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