Case Manager at BCFS in Tyler, Texas

Job Description:

It's a great feeling to work for a company that does so much good for others around the world!



Education: Required - High school diploma or equivalent.


Preferred - Bachelor's degree in a related field


Bilingual proficiency



Experience: Required - With a high school diploma or equivalent, 2 years of related experience and/or training in a related field.



Licenses: None



Supervises: None



Summary: The Case Manager is responsible for providing comprehensive case management services to clients, including but not limited to intake assessments, benefit assessments, goal setting, case plan development, home visits, progress monitoring via standardized testing tools, client advocacy, and referrals while maintaining compliance with established state and federal standards and requirements.



Essential Functions:



Conduct home visits to assess client's needs for case plan development, establishing rapport, and obtaining standardized assessments. Make appropriate referrals based on client case histories and needs. Assist clients in completing the Medicaid/CHIP application process and any other benefits for which they are eligible. Provide post-partum doula services to clients based on need. Assist in conducting outreach duties as assigned by the program director. Attend training as assigned by the program director. Comply with safety procedures in accordance with program requirements. Meet all deadlines by the program director and federal partners. Compile, prepare, submit, and maintain accurate records, files, forms, and additional information in accordance with agency policies, licensing, and/or contract requirements. Increase client's knowledge and positive changes in attitude as measured by standardized tests. Participate in scheduled meetings and team decisions and operations. Participate in workshops, seminars, education programs, and activities promoting professional development. Obtain and enroll in continuing education/training required for recertification(s). Maintain BCFS HHS professional and ethical standards of conduct outlined in the BCFS employee handbook, including demonstrating respect for agency staff, children, and community members and complying with the required dress code at all times. Performs other duties as assigned.



Measurable Deliverables:



Maintain a client caseload of 30-50. Maintain an updated client roster to be sent to program management weekly. Document client visits, interactions, outcomes, and education provided to participants in Salesforce within two business days. Conduct routine client contacts following risk assessment requirements. Conduct routine home visits following risk assessment requirements.



Requirements:



Maintain current licenses, including any certificates required for the position including, but not limited to, Driver's License, First Aid CPR AED, Application Assistance Navigator, Community Health Worker, Mental Health First Aid, and Child Passenger Safety Technician, and Post-Partum Doula, Meet all federal and state regulatory guidelines and standards applicable to this position. Pass a pre-employment drug screen and random drug screens throughout employment. Provide proof of work eligibility status upon request. Pass pre-employment and biennial criminal background checks. Drive a vehicle and comply with safety procedures in accordance with program requirements. Demonstrate the ability to:


Respond sensitively and competently to the service population's cultural and socio-economic characteristics.


Work in a fast-paced environment and maintain emotional control and professional composure at all times.


Communicate effectively in writing and verbally in English (Spanish highly preferred)


Organize and prioritize responsibilities and duties efficiently.


Provide crisis intervention according to training provided by BCFS HHS when needed to maintain a safe environment.


Maintain computer literacy required to meet the responsibilities of the position.


Maintain confidentiality in all areas of the service population and program operations.


Here at BCFS Health and Human Services, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!


BCFS Health and Human Services, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.


BCFS Health and Human Services, is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of BCFS Health and Human Services, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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If you like to work with people that believe they can make a difference in the world, this is the company for you!



EEO Statement



It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.


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