Concierge at Lutheran Homes Society in Muscatine, Iowa

Job Description:

The purpose of the Concierge is to greet and direct visitors, answer phones, direct calls, and provide general clerical support at the community. This position may also support the accounts payable / accounts receivable functions. This position is every Saturday and Sunday from 8AM-4:30PM.

KEY POSITION SPECIFIC ROLES & RESPONSIBILTIES
Answers telephone and directs calls in accordance with established process.Greets residents, families, and visitors and provides general information and assistance.Directs and/or escorts deliveries to proper areas.Responds to inquiries and releases information in accordance with established policies and procedures.Processes, sorts, and may deliver community mail.Ensures compliance with maintenance of visitor log.Prepares letters, reports, correspondence, and mailings.Maintains resident rosters and information related to requests from visitors, calls, etc.Prepares copies, move-in packets, marketing materials, etc., as requested.Assists with the accurate maintenance of various files in accordance with established procedures.May participate in the distribution of funds from the resident trust.May process and support the AP/AR functions in the community.Performs other duties as assigned.
Lutheran Living is looking for a Part-Time Weekend Concierge to provide loving and quality care and service to our residents living in our independent, assisted and memory care community.

Lutheran Living is committed to the core values of hospitality, stewardship, integrity, respect, and humor. These values, in addition to the significance and impact on the service we provide, determine our priorities, inform our decisions, and represent stability to those we serve.

Hospitality
Creating a culture that promotes teamwork and collaborationListening attentively and courteouslyHonoring the uniqueness and worth of each individualExtending a warm and welcoming atmosphereEmbracing new ideas, being flexible, and open to change

Stewardship
Taking initiative and anticipating the needs of othersContributing our time and talents responsiblyUsing material, energy, and monetary resources as efficiently as possibleBeing predictive in problem solving

Integrity
Creating a daily practice of doing the right things.Being accountable for and being engaged in the commitments we have madeBuilding trustworthy relationships with othersTelling the truthStriving for quality and excellence in all we do

Respect
Cherishing and promoting the worth of all human lifeValuing the dignity of all workPromoting participation of team members in decision makingResponding timely in communications

Humor
Embracing creativity and new ideasLearning and growing from our mistakesEncouraging joy and laughterTaking the work, but not ourselves too seriouslyHaving fun at work!

Job Types: Part-Time

Benefits:
Same Day Pay

Standard shift: Day Shift (8AM-4:30P)

Weekly schedule: Every Saturday and Sunday

Ability to commute/relocate: Muscatine, IA - Reliably commute or planning to relocate before starting work (Required)