Customer Support Representative II at The Judge Group Inc. in Johnston, Iowa
Posted in Other about 2 hours ago.
Job Description:
Location: Johnston, IA
Salary: Negotiable
Description:
Job Title:
Customer Support Representative
Location: Johnston, IA
Contract: 1 years+
Job Description:
Support the e-Commerce Contact Center
• Take inbound calls from Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on company website
• Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings
• Document every interaction effectively in our internal case management system
• Approximately 15-20 calls/day
Contact Center is open from 7am - 6pm CST, Monday - Friday
• Three shifts available that rotate within the 12 hour operation:
o 7:00am - 3:30pm
o 8:00am - 4:30pm
o 9:30am - 6:00pm
• Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
• Candidate will work on-site five days a week with the option to work from home on Friday's
SPECIAL CONSIDERATIONS:
• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
• Takes approximately 3-4 months from start date to reach full productivity.
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee.
Ideal candidates should have:
• Call Center experience
• 6+ months experience with customer service / support experience
• Efficient researching / troubleshooting skills
• Excellent written and verbal communication skills
• Speak with confidence
• Proficiency with Microsoft Office products
• Willing to work occasional overtime and holidays
• Solid work history and proven dependability
• Reliable at home internet and a distraction free workplace
Contact: asingh18@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
