KHC Operations Manager (MTM, Specialty Pharmacy, and Clinical Programs) – UC Location at Kroger Health & Wellness in Cincinnati, Ohio

Job Description:

Oversee day-to-day operations of Kroger Health Connect (KHC) to ensure operational excellence, including adherence to best practices, successful execution of company strategies and achievement of financial targets. Provide expertise in all operations-related functions, including labor management, waste, training, standards, facility maintenance and risk management. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- Bachelor's Degree Pharmacy
- 5+ years experience as a pharmacy coordinator or Central Services Supervisor with outstanding results (9RA)
- 2+ years experience as a pharmacy coordinator or Central Services Supervisor
- Strong critical thinking skills, attention to detail and ability to draw conclusions from a data set
- Intermediate Microsoft Office skills
- Excellent leadership, team building, organization, problem solving, computer, oral and written communication skills
- Demonstrated ability to work collaboratively with stakeholders and peer groups
- Ability to exhibit a professional presence and confident demeanor to achieve/sustain positive working relationships
- Exceptional leadership and management skills and ability to motivate, develop and inspire a team

Desired
- Other Doctor of Pharmacy Degree
- Previous operations management experience- Supervise and coach direct reports in the performance of their duties, complete performance reviews and provide feedback to direct reports.
- Oversee KHC Supervisors, promoting teamwork and success amongst teams
- Develop actions plans utilizing scorecards to make data driven decisions, ensuring execution of business plans and performance targets
- Serve as a role model for the Customer 1st promise
- Ensure best practices are being executed while providing feedback to the corporate team regarding these practices
- Continually seek areas for growth, waste reduction and increased efficiency by reviewing financial reports and labor management tools.
- Supervise scheduling practices to ensure departments are staffed and aligned with the prescribed staffing model.
- Ensure associates receive the appropriate training and are capable of resolving issues independently
- Teach, train and model all applicable company initiatives
- Support compliance with recordkeeping and occurrence reporting
- Identify areas for recognition of strong performance and/or areas in need of additional training/development
- Provide mentorship for associates
- Must be able to perform the essential job functions of this position with or without reasonable accommodation