Senior Service Manager at DH Pace Company, Inc. in Tempe, Arizona

Job Description:

DH Pace Company, Inc. is seeking a customer-focused and motivated Senior Service Manager to join our Service Department in Tempe, AZ. In this key role, you will be responsible for managing the functionality, efficiency, and profitability of our service operations while fostering strong customer relationships. If you are looking for a new challenge and have a passion for operational excellence, we invite you to apply!

Job Responsibilities: 

• Oversee both field and office operations to ensure smooth and effective service delivery.


• Manage employee performance, control labor and material costs, and ensure service levels meet or exceed customer expectations.


• Handle customer escalations, resolve issues, and maintain strong, positive relationships with clients.


• Monitor service schedules, customer activities, departmental profitability, and ensure seamless daily business operations.


• Promote a safety-first culture and ensure compliance with all relevant safety standards and regulations.


• Manage departmental budgets, inventory, fleet, recruitment efforts, and keep an eye on competition.


• Conduct employee performance reviews, provide coaching, and foster professional development.


• Perform additional duties as assigned.

Job Requirements: 

• Bachelor’s degree preferred, or 3-5 years of relevant work experience.


• Strong communication and organizational skills with a solid mechanical aptitude.


• Experience in transportation, construction, restaurant, retail, or service industries (HVAC, plumbing, electrical, etc.) is a plus.


• Proven ability to communicate effectively with customers and represent the company in a professional manner.


• Knowledge of compliance processes and safety regulations.


• Leadership skills with the ability to motivate and guide a team towards achieving organizational goals.

If you're a dynamic leader driven by operational excellence and customer satisfaction, this is an excellent opportunity to make a significant impact. Apply today and join our team to contribute to the continued success of DH Pace Company, Inc.!

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!


• Paid time off plan


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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