Network Operations Specialist at Crown Castle in Chandler, Arizona

Job Description:

Position Title: Network Operations Specialist (S3)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.       

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role

Responsible for the effective management and execution of all designated tasks and project assignments, per District or Region. Assists and in some cases lead project teams in the effective tracking and reporting of budgets and schedules, including coordinating all deliverables and requirements of the entire cross-functional project team.

Responsibilities

• Monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance


• Provide support across multiple projects and project teams to ensure execution of project tasks and deliverables are being tracked and reported with a high level of accuracy.


• Support project tracking, reporting and schedule adherence efforts across multiple projects and project teams.


• Manage small scale projects from inception to completion, ensuring that all project activities are effectively and efficiently coordinated, completed on time and within budget.


• Develop accurate project plans for all assigned projects, modify as needed and direct close-out of completed jobs including the receipt of all required documentation.


• Attend project meetings to provide comprehensive job status reports and address any conflicts or issues that arise.


• Ensure Crown Castle leadership and applicable cross functional Crown Castle team members are aware of issues that will impact project completion or cost.


• Responsible for obtaining and maintaining all requisite documents related to said projects.


• Vendor management, where applicable.


• Partner with project team in leading internal and external deployment meetings and interact with applicable cross functional Crown Castle teams.

Education/Certifications

• High School diploma or equivalent


• Two (2) year technical degree preferred

Experience/Minimum Requirements 

• Two (2) years of related experience


• Excellent organizational/administrative skills


• Strong, Microsoft Office skills (Excel, PowerPoint, Word)


• Ability to multi-task in a fast pace environment


• Strong verbal and written communication skills


• Customer-facing project coordination experience preferred

Other Skills/Abilities

• Knowledge of telecommunications/wireless project management, asset management, maintenance, and property management preferred


• Knowledge of public and private right of way project deployment and site acquisition procedures including regulatory and permitting processes a plus


• Ability to manage and process multiple data streams


• Ability to direct the diagnosis of workflow problems, critical paths and institute remedies as needed


• Ability to read and understand financial metrics and identify remedies to financial issues

Organizational Relationship

Reports to:  District Manager, Manager of Fiber Construction or Supervisor of Fiber Construction

Title(s) of direct reports (if applicable):  N/A

Working Conditions:  This role falls into our hybrid work model working in the office on Tuesday through Thursday.  On Monday and  Friday, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.  

#LI-IM1 #LI-Hybrid

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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