Customer Service Representative at Greif Packaging LLC in Silsbee, Texas

Job Description:

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

029407 Customer Service Representative (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Be the best performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

ROLE OVERVIEW: Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.  Under more direct supervision and oversight. First-level response to basic and routine customer problems and needs. 

Key Responsibilities

• Interacts with customers via telephone, email, or in-person to provide basic-level support and simple information on products or services.


• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


• Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.


• Contacts customers to respond to simple inquiries or to notify them of claim investigation results or any planned adjustments.


• Collects and enters orders for new or additional products or services.


• Supports inside and outside sales.


• Acts as front desk support, answering telephones, sending, receiving, and routing mail, and answering inquiries from colleagues and visitors. Updates and maintains files, including data entry.


• Fields customer questions and complaints; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.


• Inventory- starting and closing out EOM cycle counts and running weekly exception reports.


• Payroll—May assist with approving timecards.


• May serve as backup for HR on occasion, assisting with transactional tasks in Workday and other HR applications.


• Performs other duties as assigned.

Education and Experience

• Typically possesses 1-2 years of experience and a high school diploma.

Knowledge and Skills

• Excellent verbal and written communication skills.


• MS Office (Word, Excel) and various ERP Systems knowledge required.


• Experience using basic office equipment (i.e. copiers, calculators, etc.).


• Excellent organization and data entry skills.


• Excellent attention to detail.


• Previous experience with HR duties preferred.

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EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.

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