AC Power Field Service Technician-Birmingham at Vertiv Corporation in Birmingham, Alabama
Posted in Other about 2 hours ago.
Job Description:
POSITION SUMMARY
The Field Service Technician is responsible for installation, commissioning, and scheduled or emergency service on Small to Medium UPS & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate training certification. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment and dispatched through our Coordinated Services/CRC teams.
RESPONSIBILITIES
- Rely on direction from Coordinated Services Dispatch team to accomplish goals
- Perform several UPS/Batterywork related tasks
- Capable of working under direct supervision or independently based upon training
TECHNICAL
- Render on site and phone assistance to customers.
- Communicate with National Technical Support on equipment issues
- Perform work related tasks per company guidelines for scheduled maintenance
- Implement Field Change Notices per published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines - "14 hours rule"
- Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
- Provide accurate and timely reporting per company guidelines
- Time cards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Provide estimated time of arrival to the Customer Response Center where applicable
- Maintain company property per company policies
- Vehicle, credit cards, PPE, test equipment, laptop, et al.
CUSTOMER SATISFACTION
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer for where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Strive to provide all customers a "first time fix" for their equipment
- Maintain customer satisfaction rates per company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate per company guidelines
- Perform inventory cycle counts per company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, Support Services, electronic communications, et al.
QUALIFICATIONS
- Required experience (one or more of the following)
- ASEET, or progress towards - preferred
- Four to Six years military experience in a related field
- Equivalent industry experience
- Interpersonal Skills
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and fundamentals
Technical skills
- Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
Strongskill sets:
- Communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Organizational and planning skills
- Computer skills
- Mechanical aptitude
PHYSICAL REQUIREMENTS
- Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
- Frequent Standing
- Frequent kneeling / crawling / stooping
- Frequent bending / twisting
- Frequent climbing (stairs, ladders)
- Frequent driving (car, van, truck)
TRAVEL TIME REQUIRED
- Willing to work flexible hours, weekends, holidays and night work.
- Must be available for out-of-town travel up to 50% of time.
- Valid driver's license
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
More jobs in Birmingham, Alabama
|
Motion Industries |
|
VOESTALPINE RAILWAY SYSTEMS NORTRAK LLC |