Benefit Payment Services Representative at BC Forward in Newark, Delaware

Job Description:

Benefit Payment Services Representative



BCforward is currently seeking a highly motivated Benefit Payment Services CSR for an opportunity in Newark, DE 19713!




Job Details:




Job Title: Benefit Payment Services - CSR



Location: Newark, DE 19713



Job Type: Contract



Duration: 5 months and Possible extension



Anticipated Start Date: Asap



Job Description:



Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.



Duties include:

• Receiving inbound calls


• Understanding call requests, problem solving as needed, and routing if required per client profile


• Assisting retirees with questions about their pension payments, tax forms, withholdings, etc.


• Sending forms via mail, fax, and email to participants

Qualifications

• Previous call center experience a plus but not required


• College degree required


• Demonstrated proficiency in Word, Excel, internet, and email.


• Highly motivated, self-starter who can complete functions with little supervision


• Strong organization/time management skills &ability to prioritize


• Ability to function well in a high-volume environment & multitask


• Adapts well to change and is a team player- ability to achieve both individual and group goals


• Must have excellent communication skills & telephone etiquette with customer service focus


• Excellent attendance record required


• Must be willing to work overtime when necessary

Interested candidates please send resume in Word format Please reference job code 231573 when responding to this ad.


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Salary Details



This salary was provided in the Job Posting.


$25-$26


Hourly Salary



Job Snapshot




Employee Type

Contractor



Location

Newark, DE (Onsite)



Job Type

Admin - Clerical, Banking, Customer Service



Experience

Not Specified



Date Posted

11/18/2024 Apply Now