Director, Logistics & Fulfillment at TheCollegeBoard in Chicago, Illinois

Job Description:

Director, Logistics & Fulfillment




College Board - Operations




Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).



Type:

• This is a full-time position
  
  

About the Team



The Assessment Delivery Operations function (~about 80 people) is responsible for managing the organization's digital operations, from onboarding and preparing test centers and students through active management of the test administration. This integrated team also includes publications management and a supply chain and logistics function to support other critical assessment delivery needs for College Board programs.



About the Opportunity



As Director, Logistics and Fulfillment, you will serve as the deputy to the Sr. Director to lead and support key initiatives and escalation processes. You will have the primary responsibility of managing the College Board's Global Device Management program. This capability is a critical part of the organization's digital assessment delivery model and a key access initiative to deliver against our commitment that any student who needs a device to take the Digital SAT or AP exam will have access to one. This role requires an operational generalist who possesses the analytical, project and technology skills to design and deliver effective business processes.


In this role, you will:



Develop and execute a program to support Digital AP Device Lending (30%)

• Participate in vendor selection
  
  

• Identify global inventory needs; coordinate with Procurement team and vendor/partners to purchase inventory
  
  

• Implement communication and triage strategies to manage program costs while ensuring effective support to schools
  
  

• Ensure school needs are supported across a range of technologies, potentially including laptops/Chromebooks and Wi-Fi routers
  
  

Manage existing process related to Digital SAT Device Lending (35%)

• Review student requests and provide approval/denial
  
  

• Manage outreach process that ensures devices are loaned to students with true need
  
  

• Manage escalations, including unique student/Coordinator situations and shipments to remote destinations
  
  

• Monitor inventory levels, including lifespan management of existing device pools
  
  

• Work with partners in technology to manage end-to-end order flow and inventory using Test Device Management (TDM) system
  
  

• Work with partners in technology team to maintain Chrome Operating Units for loaner devices
  
  

• Work with procurement and Test Administration Management teams to manage vendors
  
  

Provide leadership for ad hoc project, escalations process management and team functions as needed (35%)

• Design, drive and deliver projects or improvements across the entire Logistics and Fulfillment team, including paper fulfillment, transportation tracking and device management
  
  

• Identify and implement cost savings initiatives
  
  

• Work with technology teams to implement systems enhancements
  
  

• Provide backup, including team coaching and support, when the Sr Director, Logistics and Fulfillment is unavailable
  
  

• Identify and champion areas for improvement across the team including, for example, initiatives that will improve team member engagement
  
  

About You



You have:

• 5+ years of project or program management experience, ideally with a focus on operations and vendor management
  
  

• Ability to focus on end-user needs and gather clear requirements
  
  

• Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, both independently and as a member of the team
  
  

• Adept problem-solving skills, including using data to inform decisions and actions
  
  

• Excellent verbal and written communication skills
  
  

• Experience managing relationships with third-party resources and vendors
  
  

• A passion for supporting educational and career opportunities for millions of students
  
  

• Potential travel 2-3 times a year to vendor sites
  
  

• Knowledge of emerging trends and best practice in global logistics (specifically related to shipment of electronics) preferred
  
  

• Excellent PowerPoint, Word, and Excel skills
  
  

• Bachelor's degree is preferred
  
  

• You are authorized to work in the United States
  
  

About Our Process

• Application review will begin immediately and will continue until the position is filled
  
  

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
  
  

About Our Benefits and Compensation



College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.



The hiring range for a new employee in this position is $80,000 to $120,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.


Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.


Your salary is only one part of all that College Board offers, including but not limited to:

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
  
  

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
  
  

• A job that matters, a team that cares, and a place to learn, innovate and thrive
  
  

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.



About Our Culture



Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

• We care about each other - as people, not just coworkers
  
  

• We love seeing ideas come to fruition, and working as a team to drive amazing results
  
  

• We are motivated by helping students as they create a better future for themselves
  
  

• We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.
  
  

• We believe that feedback is a gift, and that it helps us grow
  
  

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