2025 Summer Intern - eLearning and Communications at Blue Cross Blue Shield of Michigan in Detroit, Michigan

Job Description:

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.




In this internship, you will work on the eLearning and Communications team within the Operations, Learning, and Development Management department. By the end of the internship, the candidate will have experience in:


• Applying knowledge and concepts learned in school to current ODLM business needs.


• Providing innovative ideas and solutions based on adult learning principals to improve learner proficiency and performance.


• Proposing improvements and enhancements to current processes and learning material.




You responsibilities will be:



Apply best practices to develop performance-based training for operational needs.


Analyze applicable processes, procedures, or data Independently or collaboratively develop interactive eLearning.


Support updates and enhancements to existing learning content.

Support departmental projects as needed.

Report project statuses to management.

Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions.


Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.


Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.


Analyze business goals, objectives, and needs within the organization.


Participate in networking events with BCBSM leaders and other interns.


Engage in volunteer activities/community outreach to build knowledge of our communities and customers.


Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.).



Qualifications


Current undergraduate or graduate student with a 3.0 GPA or higher required.


Interns must be enrolled in a four-year college/university or a Master's/PhD program for the duration of the internship.


Effective verbal, written communication and interpersonal skills.


Strong analytical skills with the ability to work independently and as a member of a team.


Excellent organizational skills to deal with multiple projects and priorities.


Responsible for maintaining confidential information to the highest degree.


Proficient in Microsoft Office suites and applicable BCBSM systems.


Ability to develop and maintain effective working relationships.


Knowledge of instructional design principles to guide recommendations on effective training solutions.


Knowledge of adult learning theories with the ability to create relevant content.


Demonstrated analytical, organizational, and problem resolution skills.


All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.