Systems Administrator - Senior VTC at Honu Services in Rock Island, Illinois

Job Description:

Position: Systems Administrator - Senior (VTC)



Location: Rock Island Arsenal, Rock Island, IL



salary Range: $80,000-$90,000



Job Summary


KaiHonua, LLC is seeking a highly motivated, self-directed Senior Systems Administrator to join our growing team. The VTC team supports mission-critical media operations and communications for our government customer that is responsible for providing IT services and support across multiple US Army Commands. The UC Administrator will be responsible for supporting communication events and facilitating and coordinating connections of various media resources to stand up Video Teleconference (VTC) and UC connections across geographically disperse locations. The role of a Unified Communications Systems Administrator-III is to serve as the final escalation point for all Unified Communications issues in the customer organizations. The position requires direct management oversite of the VTC technical teams.


Responsibilities and Duties (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

• Primary focal contact for all VTC team operations
• Schedule and manage telephone meetings using phone conference, VTC, and UC systems
• Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings
• Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts
• Perform system integrity and connectivity tests to ensure system availability
• Assess and report on performance and usage numbers
• Serve as an escalation point for Jr. System Engineers & System Administrators for all issues related to Unified Communications environment within the Desktop solution
• Installs, maintains, and troubleshoot complex high availability hardware and software
• Works directly with Microsoft PFEs/Vendor, Engineering and DTF on improvements of the DTE Solution
• Identify issues and create improvement processes to help with the reduction of incident outage times
• Provide Technical Leadership to the entire Tier II - III Teams
• Mentors Jr. System Administrators and System Engineers; including On-the-Job Training to staff
• Ensure compliance with policies and procedures including DoD STIG requirements
• Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators

Compensation Minimum: $80,000

Compensation Maximum: $90,000

Job Requirements:



Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

• Bachelor's Degree in Computer Science, Information Technology, or related discipline
• 8+ years of experience performing systems administration functions
• 6+ years of Windows System Administration; 3+ years of SCCM experience
• Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M and BBP 05-PR-M-0002

Knowledge

• Demonstrated experience with Microsoft Server (2012 R2 preferred), Active Directory, Hyper-V SCVMM (2012), SQL Database (2014 preferred)
• In-depth knowledge of High-Availability computing and networking (load balancing, TCP/IP, DHCP, DNS)
• Hands-on experience installing, troubleshooting and publishing applications using XenApp technologies
• Customer service skills, and experience fielding and troubleshooting customer questions and issues
• Extensive experience supporting messaging and Unified Communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies across multiple site
• Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies
• Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.
• Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques.
• Familiarity with Microsoft Active Directory/GPO integration with SCCM
• Experience developing custom ad hoc SQL queries for SCCM data analysis
• Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
• Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
• IT staffing and management

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Paternal Leave
• Tuition reimbursement
• Paid federal holidays

Physical Requirements


Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

• A valid driver's license with a clean driving record may be required
• Occasional use of company vehicle while on work site

Security Clearance


Position requires a Secret security clearance. Must be a US citizen.


Company Summary


Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

KaiHonua LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

KaiHonua LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.


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