Job Description:
Description
Job Summary
- Maintain fleet effectiveness through proactive projects, issue resolution, deployment and system administration, specializing in:
- Customer proprietary solutions, network infrastructure, and high-performance media.
- Fleet configuration, monitoring infrastructure stability, and validating new activation releases.
- The Experiential Fleet Operations team provides other forms of consultancy to include customized administrator and user training, adoption services, as well as system and needs analysis.
- Coordinate OS updates, internal software, code builds, and new configurations, working remotely or onsite as needed.
- Design and support appropriate solutions based on existing environment, create detailed design documentations, evaluate and test new and evolving technologies and performance.
- Complete planned maintenance and resolve escalated issues within SLA.
- Conduct root cause analyses and recommend hardware/software replacements or recertifications.
- Support event setups and experiential site operations as needed.
- Create and update documentation on training, runbooks, best practices, known issues, and escalation protocols.
- Deployment, Integration and Testing Experiential Fleet infrastructure.
- Participate in key projects of clients to provide recommendations and guidance for system migrations.
- Assist Experiential Fleet Incident Team with configuration changes, troubleshooting and Incident management, as necessary.
- Gain/Maintain strong internal business process knowledge of end-to-end customer life cycle support for Managed Services Solutions
Must Haves:
- High proficiency with Linux (Bash/Python scripting), Windows (PowerShell scripting), and Mac OS (AppleScript).
- Familiarity with online video production technologies (e.g., Cobalt encoders, Ross video switchers).
- Experience with web apps/web development (e.g., JavaScript) and Gerrit code review.
- Strong documentation skills and adaptability to learn and teach innovative technologies.
Desired Experience
- Knowledge of IT network protocols, Google Cloud, databases, and SQL.
- Experience with MQTT, RabbitMQ, and VNC, secure shell, and various devices such as Crestron, Ross Dashboard, Qsys, Dante, and Raspberry Pi.
- Fleet management software (e.g., UEM) and enterprise network switches.
- Familiarity with scripting and automation, advanced network configurations (e.g., VLAN, QoS).
- Experience with LED video walls, Yamaha audio consoles, QSC systems, and corporate/event lighting.
- Advanced troubleshooting skills and ability to interpret line diagrams in technical documents.
Nice To Haves:
- Bachelor's degree or equivalent experience in networking or computer science.
- Certifications: CTP, CCNA, or CNCT.
Pay Type
Min Base
Max Base
Salary
$120k
$145k
This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.
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