Business Service Representative Senior at Equifax Inc. in Atlanta, Georgia

Job Description:

Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations via email, chat and phone.

What you'll do

• Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis
• Answer customer calls and emails and chats providing prompt issue resolution
• Manage outbound calls to gain information and/or follow up to resolve customer issues
• Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
• Manage client dialog while documenting details of client interaction in Salesforce

What experience you need

• Minimum 1 year of customer service experience
• Proficiency with Google Suite and Microsoft Office (Word and Excel)
• Detailed oriented with an ability to multi-task in a fast paced environment
• Exhibit strong organizational, problem-solving, and analytical skills
• Excellent listening, verbal, and written communication skills
• Strong interpersonal skills and professional attitude
• Regular attendance is an essential function of the job

What could set you apart

• Experience with managing high-volume inbound and outbound calls
• Proficiency in Salesforce Service
• Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change