Unemployment Claims Specialist - Senior at Equifax Inc. in Rochester, New York

Job Description:

The Unemployment Claims Specialist Contact clients to review unemployment cases, documenting conversations. Screen unemployment documents and write detailed letters to the unemployment state agency. Analyze and review unemployment laws as needed for each case. Load and handle incoming emails.

What you'll do

• Establish partnerships and rapport with clients in support of their unemployment processing needs. Determine and appropriately process unemployment data per SIDES and/or CaseBuilder technologies and advise/counsel clients accordingly.
• Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.
• Respond to a client or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
• Provide excellent customer service by being responsive/available and providing timely unemployment processing expertise.
• Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data via fax, email, CaseBuilder and telephone.
• Abide by UI integrity requirements and stay updated with all relevant changes in order to advise clients properly.
• Verify and analyze client information stored on internal systems/platforms prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved.
• Document details of client calls while on the phone, fax activity and email activity, entering into in-house systems as necessary/required.

What experience you need

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience
• 1 year customer service experience.
• 1 year of Google or Microsoft Suite products

What could set you apart

• Experience working with dated materials and adherence to deadlines in a fast-paced environment
• Experience with unemployment documents or familiarity with the unemployment process

Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $23.50.

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