Hearing Coordinator - Junior at Equifax Inc. in West Des Moines, Iowa

Job Description:

The Hearing Coordinator - Junior has responsibility for contacting and scheduling hearing representatives. Once scheduled, the Hearing Coordinator must relay pertinent information to internal office personnel within very strict timeframes.

What you will do

• Contact hearing representatives via phone to discuss hearing schedules, hearing representative availability and hearing representative fees
• Use a basic database to input and extract information using a set of program commands
• Access alphabetized information from various representative directories
• Maintain detailed logs of phone contacts and phone conversations via input on a PC
• Verify all work processed to ensure timely handling and that the work is complete and accurate
• Act in a courteous and professional manner in performing job functions
• Attend work on a regular basis
• Accomplish clerical procedures necessary to accomplish the essential functions of the position
• Ability to process billing in a timely manner for accounting

What experience you need

• Associates degree (A.A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.
• Previous office experience with an emphasis on customer service
• Experience in dealing with dated materials and/or strict adherence to time limits
• Microsoft Excel (Spreadsheet software) and Microsoft Word (Word Processing software) or Google Suite applications
• Basic understanding of PC functions

What could set you apart

• Preferred experience in scheduling/organizing tasks
• Ability to listen, comprehend and actively participate in telephone conversations
• Attention to detail and good organization skills.
• Clear, pleasant speaking voice
• Ability to read, learn and retain state regulations, PC functions and department procedures
• Ability to use the keyboard to input, access, view and interpret data on a PC
• Ability to evaluate the information to make independent decisions
• Excellent written communication skills
• Organization of work duties and performing job functions independently