Director, IT Solutions at Fidelity & Guaranty Life Business Services in Des Moines, Iowa

Job Description:

F&G is looking to hire for a Director, Solutions Delivery


The Director, Solutions Delivery is a key role in the organization managing business application solution delivery for an assigned area of the business in support of F&G's strategic goals and objectives. A sizable component of the position is leading technology services across the assigned business unit, focused on development of platforms and applications across the assigned area of business. This position will also lead multiple projects in the solution delivery group and provide thought leadership.

This position will report to an AVP or VP of Solutions delivery and is responsible for directly managing cross-functional teams which may include individual contributes and/or people leaders


Duties and Responsibilities

• Responsible for the maintenance, support, scalability, and performance of applications associated with the assigned area of the business
• Own the escalation for all technology issues related to the delivery of the assigned area of the business's applications
• Manage day-to-day relationships with the assigned area of business's Reporting vendors
• Responsible for the assigned area of business's Technical Architecture and the building of the technical automation of the capability models for the BU
• Engage with the assigned BU to understand the roadmaps, and translate them into technology initiatives and solutions
• Partner with IT leaders, Architecture, and Engineering to ensure the assigned area of business's technology initiatives align with enterprise strategy
• Lead internal and external development teams (e.g., PMs, Software Engineers, Data Engineers, Data Analysts) to deliver services
• Oversee solutions delivery efforts, including estimating design, development, and support needs, providing input to capability planning, and ensuring solutions adhere to quality assurance standards
• Gain understanding of industry trends, tools, and practices, communicates to leadership for direction
• Manage vendor relationships to ensure contract terms, SLA and performance agreements are met and changes/enhancements/bugs are managed appropriately
• Develop RFPs and review proposals to determine buy vs. build solution. Negotiate contracts with SLAs, performance agreements and incentives/penalties
• Ensure projects are delivered on time, on budget with quality results that meet the business need.
• Ensure that all solutions meet F&G security and compliance guidelines and align with disaster recovery guidelines
• Retire legacy systems and solutions
• Define and assess all roadmaps, architectures, frameworks and risks associated with each, and manage risk and compliance to minimize exposure
• Estimate resources for all engagements and design, manage and oversee all project teams including internal staff as well as external business partners and third-party vendors

Experience and Education Requirements

• S. or B.A. required, advanced degree preferred
• 8+ years of Information Technology leadership in applications architecture and development/programming
• 5+ years experience managing outsource vendors, COTS and internal staff
• 3+ years experience managing development teams
• Significant technical financial and contract management experience
• Experience with business communication for technology enablement for the assigned area of business's needs
• Experience supporting systems specific to the assigned area of business
• Experience migrating finance organizations from Excel-based process to auditable financial systems encouraged
• Demonstrated experience leading teams in the Life and Annuity Insurance market
• Knowledge of assigned area of business's processing needs and automation trends
• Strong/current technical proficiency with applications architecture, frameworks and enterprise solutions delivery
• Strong/Current architecture and implementation experience
• Experience designing, developing, implementing and monitoring adherence to policy, process, procedures and standards
• Strong project management experience, certification a plus
• ITIL certification a plus
• Extensive service level management experience; SAS70 knowledge a plus
• Business Process Re-Engineering, Six Sigma or Lean a plus
• Knowledge of Financial Services industry a plus

Knowledge Skills and Abilities

• Ability to work with the assigned area of business's teams and IT leaders to prioritize and understand project needs
• Aptitude to manage multiple projects and initiatives simultaneously
• Ability to effectively lead teams, coordinate team activities, and mobilize workforce
• Strong insurance experience required; preferred experience supporting or working within the assigned area of business
• Ability to maintain high standards of quality management
• Demonstrated understanding of financial statements, metrics and reporting
• Significant expertise in testing principles, disciplines, tools and environments
• Strong proficiency in MS Excel
• Extensive service level management experience
• Participated in IT strategic planning and architectural design; established policies and standards
• Strong networking and relationship-building across the organization and with service providers and COTS vendors
• Current knowledge of solution and information security, compliance and disaster recovery principles.
• Business/commercially-focused and results oriented
• Strong fiscal focus including budgets, ROI and Cost Benefit Analysis
• Consultative and client-oriented, a creative problem solver with a collaborative nature
• Executive Leadership; ability to influence/negotiate with peers and vendors
• Excellent project management skills, PMI certification a plus
• Professional, decisive with integrity and high ethical standards

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Some travel required (less than 10%)

#LI-remote #LI-BR1



Additional Information

Work Environments


F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment: F&G Careers


About F&G


Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1Top Workplaces USA 2022 - 2023


2Des Moines Register Top Workplaces 2018 - 2022



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