Credit Support Representative II at Volt in Springfield, Illinois

Job Description:

Build your future with Volt!



Remote Position



Volt is immediately hiring a Customer Service Representative to work in Oceanside/Fullerton, CA.



Work hours: 8:00am - 5:00pm
This job will be 90% remote. When asked to come into the office, it will be mainly for meetings, which may vary by location (Oceanside, CA or Fullerton, CA)



As a Customer Service Representative you will:



What you will do:
• Deliver excellent customer service by providing documents, answering & returning phone calls, and following up as needed.
• Thorough and precise data entry related to new account setup, lien paperwork & releases, and trade references.
• Accurately review, complete, and sign customer lien waiver requests within established approval authority limits.
• Lien waiver/law knowledge that ensures timely compliance with pre-lien and /or bond activities.
• Cross functional support across direct regional assignment but also ability to support peers, which may include assistance in other areas.
• Building or Setting up COD Accounts & Ship-To Accounts in the system when requested.
• Manage a portfolio of COD accounts that will be to be reconciled with Customers, Operations and Sales departments.
• Ability to make decisions within designated approval and authorization limits.
• Process various types of customer payments.
• Assist in collections work using GetPaid, an automated collection software (training will be provided).
• Participate in departmental projects and support other management directives as suggested.
• Maintain and update Customer Maintenance records.
• If needed, monitor past due invoices, and make a high-volume of customer collections contacts via phone, e-mail, and customer portals.
• Review and monitor of emails and dispersing to appropriate team member.


This is a full time opportunity



The ideal candidate will have:

• Attention to detail
• Customer Service skills
• High school or equivalent diploma
• Construction Lien experience preferred but not required
• Experience using Microsoft Office Suite, including Teams, Excel, Word and Outlook



Pay Rate:

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.


Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.



Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).



Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.



Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.