Job Description:
RESPONSIBILITIES:
Essential Job Functions:
- Monitor and manage all installed infrastructures and systems
- Assist the Systems engineer is installation, configuration and maintenance of all operating systems
- Provide T-2 Service Desk Escalation support
- Communicate with clients to resolve problems as they arise
- Provide IT Support relating to issues with internal systems and network infrastructures
- Provide support services for Microsoft related technologies: Windows Server, Exchange, etc.
- Provide support services for virtualization technologies with VMware
- Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and stitching
- Provide support for disaster recovery solutions
- Provide remote access solution support: VPN, Terminal Services, etc.
- Represent the client in a positive manner to customers and the community
- Document maintenance for all computer systems and network infrastructures
- Communicate with customers and internal team
- Inform all of incident progress and notify them of impending changes and agreed outages
- Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services
- Maintain and monitor client networks
- Escalate service or project issues that cannot be completed within agreed service levels
- Document internal processes and procedures related to duties and responsibilities
- Assist with technical sales processes
- Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in CW
- Represent the company in a positive manner to customers and the community
- Mentor and assist Junior Engineers, as required
- All other duties as assigned
REQUIREMENTS:
- Bachelor's degree in Business, IT or a related major, preferred
- Professional IT Certifications preferred, but not required
- Microsoft MCSA or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP
- Valid driver's license
Preferred Talents:
- Provide excellent customer service via active listening and communication
- Ability to multi-task and adapt quickly to change
- Ability to provide customer care and support via telephone, in-person and email communication
- Ability to diagnose and match resources to address technical issues appropriately
- Maintain client business acumen such as specific knowledge of the customer and how IT relates to their business strategy and goals
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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