Quality/Training Specialist I - Georgia at Elevance Health in Atlanta, Georgia
Posted in Other about 5 hours ago.
Job Description:
Position specific details: This is a Training role where the successful candidate will be supporting the training of our crisis call center staff. The ideal candidate will reside in Georgia. Hours for this role are 8am-5pm EST.
The Quality/Training Specialist I - Georgia is responsible for conducting quality trainings based on the NCQA, HIPAA, and contract guidelines.
Primary duties may include, but are not limited to:
- Determines the impact of new federal or state regulations on call center trainings.
- Develops and maintains departmental policies and procedures.
- Reviews, evaluates, and verifies the quality of call center trainings against predetermined measures and provides feedback to associates accordingly.
- Assures internal and external guidelines are followed to the fullest extent.
- Tracks and trends staff audit errors and determines mechanism for corrective action.
- Compiles and reports quality audit results to various internal departments as required.
- Conducts in-house training as needed.
Position requirements:
- Requires HS diploma or GED; 2 years of provider file systems experience; or any combination of education and experience, which would provide an equivalent background.
Preferred qualifications, skills, and experiences:
- Previous auditing or training experience preferred.
- BA/BS degree preferred.
- Behavioral health and/or crisis training preferred
