Join us at Volta Foundation, a pioneering nonprofit organization at the forefront of the global battery and energy storage ecosystem. With a vibrant network of 50,000 battery professionals, we are a nexus for thought leadership, collaboration, and growth in the battery industry. Volta's mission extends beyond facilitating connections; we are dedicated to empowering professionals across industry, academia, finance, and policy realms to catalyze growth and innovation in the battery ecosystem. Through our diverse array of open-access events, publications, industry reports, and collaboration platforms, we offer an unparalleled stage for stakeholders to unite, communicate, collaborate, and shape the future of the battery industry.
As our Member Success Manager, you will play a critical role in ensuring the success and satisfaction of Volta Foundation's member companies. As the primary point of contact for members, you will manage relationships, understand our members, and help members maximize the value of their membership. You will collaborate with cross-functional teams to drive engagement, retention, and satisfaction, ensuring members actively participate in Volta's programs and leverage the Foundation's resources.
This role offers a unique opportunity to meet and engage with key figures in the battery industry, build a strong network, and develop a deep understanding of industry pain points and challenges.
The Role
The ideal candidate should be proactive and relationship-driven, with a passion for member engagement, client success, and industry collaboration. With strong interpersonal skills and a solution-oriented mindset, you will play a key role in fostering lasting relationships with member companies. Reporting to the Director of Member Success, your ability to understand and address member needs will be crucial in driving satisfaction, retention, and growth. Your efforts will contribute directly to the Foundation's success and the continued development of the broader battery industry.
Key Responsibilities
Member Engagement and Relationship Management
Serve as the main point of contact for member companies, ensuring a seamless onboarding experience and continued engagement throughout their membership.
Build and nurture strong relationships with member stakeholders, understanding their goals and addressing their specific pain points, ensuring Volta's support and resources align with their needs.
Drive member engagement by promoting participation in Volta's events, publications, and programs, ensuring members maximize the value of their membership.
Develop a strong professional network by engaging with industry leaders and key figures in the battery industry, while gaining insight into their challenges and business needs.
Member Retention and Satisfaction
Proactively identify and address member needs, providing tailored solutions that enhance member satisfaction and retention.
Monitor member health metrics and engagement data such as Net Promoter Scores to identify risks of churn, working closely with the Member Success team to develop retention strategies.
Collect feedback from members to continually improve the value of Volta's programs and resources, while deepening your understanding of the industry's evolving challenges.
Collaboration and Cross-Functional Support
Collaborate with internal teams to upsell and renew memberships and program sponsorships, ensuring members are informed of new benefits and opportunities.
Work closely with the Research and Programming team to ensure that members are kept up-to-date on industry trends, events, and relevant research materials.
Coordinate member participation in Volta's programs and events, ensuring strong representation and engagement.
Reporting and Member Insights
Maintain accurate member data in CRM systems, ensuring all interactions and touchpoints are properly documented.
Provide regular reports on member success metrics, identifying areas for improvement and highlighting key achievements.
Deliver insights to internal teams to inform product development, communications, and marketing strategies based on member feedback and industry knowledge.
Qualifications
3+ years of experience in business development, customer success, account management, or a partnerships role, ideally in the technology or energy sectors.
Strong relationship-building skills with a proven ability to manage and nurture long-term client or member relationships.
Excellent communication skills, both written and verbal, with the ability to influence and collaborate with internal and external stakeholders at all levels.
Strong leadership and project management skills, with experience working with cross-functional teams and coordination between departments.
Location
Remote
Travel for semi-annual Board of Directors meetings, and opportunity to attend industry events. (<10% travel)
Compensation
We offer competitive salary and on-target earnings package commensurate with the candidate's job-related knowledge, skills, experience, and location.
$80,000 ~ $120,000 USD OTC per year depending on qualifications and experience
Medical Insurance: Comprehensive medical, dental, and vision insurance plans to ensure the health and well-being of our employees and their families.
Unlimited PTO: We emphasize the importance of work-life balance. We offer unlimited paid time off, allowing our staff to take the time they need to recharge and rejuvenate.
Equal Opportunity
Volta Foundation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.