Bridge transforms the insurance payment acceptance process for healthcare organizations, allowing them to facilitate covered care within months instead of years. By optimizing this workflow, Bridge not only enhances operational efficiency but also supports clinics in expanding their services without the burden of high overhead costs.
Recently emerging from stealth mode, Bridge has already signed multiple large companies, including public companies. It is led by a team of seasoned healthcare experts with extensive experience across telehealth clinic operations, insurance contracting, and revenue cycle management. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're poised to scale rapidly.
The Role:
Bridge is seeking the founding member of our Strategy & Ops team (i.e., Delivery team) reporting to the CEO. In this critical role, you will work closely with our customers and their leadership to deliver essential outcomes for their businesses and for Bridge. You will be responsible for clinic onboarding, driving customer engagement, and developing strategies to expand our impact within each clinic's patient population. As a key member of our fast-growing company, you'll help shape our strategy and operations, laying the foundation for scalability and growth.
Responsibilities:
Customer Success: Lead the entire customer journey from partnering with sales to onboarding to rapid growth, ensuring a smooth launch with Bridge's technology and services. Continuously support customers in achieving their goals, driving operational improvements and enhancing patient care.
Adoption and Engagement: Build and maintain relationships with senior customer stakeholders, driving ongoing growth for Bridge and its customers with a focus on customer retention and expansion.
Customer Feedback & Prioritization: Act as the voice of the customer, managing customer requests, and working cross-functionally with product, engineering, and operations teams to prioritize and resolve issues.
Scalable Processes: Build and refine delivery processes and operational structures that can scale as Bridge grows, ensuring consistency in delivering high-quality experiences to all clinics.
Special Projects: Lead development of special projects that address evolving Bridge and customer needs.
Team: Play a critical role in shaping our company culture and help make this the best place we've ever worked.
Requirements:
You have 3-5 years of experience in consulting or operations, preferably within healthcare and/or startups.
You possess strong problem-solving skills and can work cross-functionally to design and deliver optimal solutions.
You are motivated by, and have a track record of, building and maintaining relationships with senior customer stakeholders.
You maintain a high bar for quality in everything you do but also believe that "done is better than perfect" and have a good sense of when to optimize efforts and when more precision is necessary.
You have strong analytical skills and enjoy using data to solve problems and prioritize effectively.
You're a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing.
[Optional] You have familiarity with telehealth workflows and/or healthcare revenue cycle management (RCM).
Why Bridge?
Be a foundational member of a company revolutionizing how clinics interact with insurance.
Join the core operating function with opportunities to lead the company's biggest projects and tackle our toughest challenges.
Opportunity to shape an organization from the ground up.
Collaborate with a passionate, expert team that values innovation, growth, and customer impact.
Competitive salary, benefits, and equity package.
Pay Transparency
The estimated starting annual salary range for this position is $80,000 - $120,000 USD. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Bridge's funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Bridge has minimal hierarchy and titles, but has broad ranges of experience represented within roles.
Location
Our preference is towards individuals that can join us in-person in Boulder, CO. Our ideal weekly schedule is 3 days in-office and 2 day working remotely.