Repair Authority is looking for an Office Administrator in our Fort Worth, Texas location. We are seeking an individual who is detailed oriented, and task driven. The candidate will need to be very organized, able to be professional on the phone and in written communication with customers, good with computers and ability to multi-task. The ideal candidate must carry a can-do attitude and be willing to jump in where needed with all office related tasks.
Responsibilities
Communicate with customers through various channels (phone and email)
Acknowledge and resolve customer complaints promptly, and have a thorough knowledge of our services so that you can answer questions
Oversee and manage all day-to-day office operations to ensure efficiency and productivity
Provide administrative support to multiple departments including customer service, operations and logistics
Utilize multiple computer programs to support Repair Authority's administrative functions, including Microsoft Office and our company's ERP and CRM systems
Perform general clerical and office support tasks such as data entry, filing and producing requested reports
Serve as the first point of contact, answering calls, helping onsite customers and handling communications with professionalism
Perform other duties as assigned
Qualifications
Exceptional attention to detail
Strong knowledge and experience in Microsoft Excel, in addition to general experience with computers, databases, word processing, etc.
General comfort level with computers and an ability to quickly learn new software and systems
Results-oriented self-starter with a can-do attitude, a sense of urgency and ability to complete tasks in a timely manner
Ability to work collaboratively with a variety of internal teams to resolve problems
Proven ability to communicate effectively in verbal and written forms, including spelling, grammar and punctuation
Ability to stick to a very tight time schedule and switch gears rapidly when required
Skilled in problem-solving and critical thinking
Ability to work independently without constant supervision
Must be able to pass a pre-employment drug screening
Education
High school diploma or equivalent (required)
Minimum of 3 years of experience in customer service environment (required)
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.