Event Services Manager - Hilton Orlando at Hilton Global in Orlando, Florida

Job Description:

Hilton Orlando is searching for an Event Services Manager to join the team.

As an Event Services Manager you can create spectacular events and be inspired every day! Do have a passion for catering and events, a genuine spirit to serve, and the desire to grow within an outstanding company? If so, apply today. Come join this fantastic team!

Benefits:

Hilton offers a comprehensive benefits package for eligible team members, including:

• DailyPay: Access to pay when you need it.
• Medical Insurance for you and your family.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton Travel Discount Program.
• Supportive Parental Leave.
• Matching 401(k) Plan.
• Employee Stock Purchase Program (ESPP).
• Debt-Free Education Programs.
• Career Growth and Development Opportunities.
• Team Member Resource Groups.
• Recognition and Rewards Programs.

Benefits may vary based on property-specific terms, employment conditions, and applicable agreements.

What will I be doing?

As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Provide direction and supervision to departments to ensure successful execution of meetings and/or events
• Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
• Prepare reports, correspondence and analysis related to group activity
• Lead, facilitate and participate in meetings, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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