Desktop support at The Judge Group Inc. in georgetown, Kentucky

Job Description:

Location: Georgetown, KY

Description: Our client is currently seeking Desktop support



Required Skills:

• 
  Experience with Active Directory to delete users or reset passwords


• 
  Experience with SCCM to reimage, update, and install software packages or push out Windows or Security updates.


• 
  Experience working in-house in a corporate or manufacturing plant environment.


• 
  Experience with the Remedy ticketing tool.


• Knowledge of relevant software and hardware systems


• Understanding of ITIL methodologies


• A+ certification is desired


• Service Now ticketing system (SNOW)

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.


• Provide support to client-identified VIPs


• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.


• Perform Install/Move/Add or Change (IMAC) activities.


• Perform all assigned desk-side support activities


• Display outstanding technical and professional service skills at all times


• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines


• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair


• Understands and follows all documented service operations policies and procedures.


• Other duties or certifications may be assigned to meet business needs

Contact: ssameer@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now