The Agency Administrative Coordinator will play a crucial role in supporting our agency's daily operations. This role includes managing claims and billing inquiries, assisting with marketing initiatives (including social media), and acting as the initial point of contact for clients and partners. The ideal candidate will be detail-oriented, have strong multitasking abilities, and thrive in a fast-paced environment.
Duties
Claims Support: Assist with initial claims processing, tracking, and client communication.
Billing Support: Handle billing inquiries, send out invoices, and follow up on outstanding payments.
Marketing Assistance: Help develop and schedule social media content, support digital marketing initiatives, and contribute to client outreach programs.
Client Communication: Serve as the first point of contact for incoming calls, emails, and office visitors, providing exceptional customer service.
Administrative Duties: Maintain organized records, handle data entry, file management, and provide general office support.
Team Collaboration: Work closely with agents and other staff to ensure smooth workflow and client satisfaction.
Requirements
Prior experience in administrative support, preferably in an insurance or financial setting.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Experience with social media platforms and marketing tools is a plus.
Ability to handle confidential information with discretion.
A customer-first mindset with strong interpersonal skills.
If you are a motivated individual looking to contribute to a dynamic team while enhancing your administrative skills along with career advancement opportunities, we encourage you to apply for this exciting opportunity.