We're your local adventure experts -helping you expand your vehicle's potential, creating more space for friends and family, peace-of-mind protection for your prized gear and bigger possibilities for your next weekend escape or road trip with no return date.
Whether you're answering a spontaneous call to the wild or carefully plotting a cross country journey-we ensure you find the right fit for your vehicle and activity, install it on the spot or ship it out same-day, then set you up with care and maintenance resources so it's Reliable For Life.
Rack up. Head out. Explore More.
What You'll Do
At Rack Attack, we are all about creating more space for our gear guides and community to explore their next adventure safely and seamlessly. We strive to be an inclusive, positive and collaborative workplace for everyone. This role is a great opportunity to use your customer service skills, passion for adventure, and creativity to develop personalized, easy experiences for everyone.
Key Responsibilities:
Sales Management:
Meet and exceed sales goals by implementing effective sales strategies and promotions.
Monitor and analyze KPIs, including sales performance, customer satisfaction, and star ratings, to drive continuous improvement.
Develop and execute action plans to enhance store performance and achieve targets.
Team Leadership:
Motivate and inspire team members to achieve their best performance, fostering a positive and productive work environment.
Focus on the growth and development of team members through training, coaching, and mentorship.
Assist employees in building product knowledge to enhance their confidence in customer interactions.
Conduct installations as needed, providing hands-on support and guidance to team members.
Customer Service Excellence:
Ensure a high standard of customer service is maintained, addressing customer calls and inquiries professionally.
Handle customer complaints and concerns promptly to maintain a 5-star rating and enhance customer satisfaction.
Oversee the preparation and completion of customer estimates and proposals accurately and efficiently.
Store Operations:
Oversee daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
Ensure the store is clean, organized, and well-stocked, adhering to company merchandising standards.
Implement and maintain safety and security protocols to protect staff and assets.
Inventory Management:
Receive and manage inventory, ensuring optimal stock levels to meet customer demand.
Conduct regular inventory audits and assist in the ordering and replenishment process.
Maintain accurate store records, including sales receipts, invoices, and employee schedules.
Reporting and Administration:
Prepare and submit regular reports on sales performance, customer feedback, and team achievements to upper management.
Maintain accurate store records, including sales receipts, invoices, and employee schedules.
What We Offer
Unique and Competitive Compensation Packages
Extended Health Benefits
Retirement Contribution Matching Program
Paid Time off
Ongoing Professional Development and Training
Endless Growth Opportunities
Shift:
8 hour shift
Work Location: Rack Attack Sherman Oaks Store, 4553 Van Nuys Blvd, Sherman Oaks.
Compensation : $50,000 - $60,000 USD + Personal Spiffs and Bonus