The role of The Assistant Shop Manager is to support The Shop Manager and ensure efficiency among the shop team. Assistant Shop Managers act as MOD or "Manager on Duty" when in store, and are responsible for the performance of their shop while MOD. Assistant Shop Managers will increase shop performance by tracking sales goals, team performance, inventory needs, event execution, and own specific duties as outlined with their Shop Manager.
RESPONSIBILITIES INCLUDE:
+ Welcome and engage with all customers who enter the shop
+ Establish customer needs by asking questions and actively listening
+ Analyze sales performance and create actionable plans to achieve sales goals
+ Analyze sales and revenue reports and work with the Shop Manager and Leadership Team to make monthly forecasts
+ Identify opportunities and act quickly to address them
+ Effectively and positively enact direction given by
+ Leadership Team regarding sales forecast changes or business direction changes
+ Communicate opportunities to improve sales performance to Shop Manager and Leadership Team
+ Assist in managing inventory in Square
+ Ensure the store and products are clean
+ Provide feedback to Shop Manager on sales trends and forecasts based on historical data to support accurate inventory ordering
+ Participate in Maker trainings and maintain an up-to-date knowledge of featured
makers
+ Assistant Managers may also be assigned additional specialized responsibilities as discussed between Shop Manager and Assistant Shop Manager