Director of Hospitality at WhistlePig Whiskey in Shoreham, Vermont

Posted in Other about 5 hours ago.

Type: full-time





Job Description:

Director of Hospitality

While the good old boys are drinking whiskey and rye, our young, rebellious team of creators have no time for nostalgia. We're too busy relentlessly trying new things to unlock the potential of America's oldest spirit, and we are just getting started.

Once the leading American spirit, Rye Whiskey faded from popularity after prohibition ...until a dedicated crew of Rye enthusiasts settled in an unlikely place, turning a historic dairy barn into a world class whiskey distillery in remote Shoreham, Vermont, where we keep the things that make Rye great, throw out the rest, and constantly innovate to make whiskey our way.

Free from the industry rules and status quo, we bring great whiskey to the people without being limited by old conventions that have kept Rye Whiskey from living up to its true potential. Always brimming with new ideas, the Whistlepig team focuses on audacious experimentation, big age statements and bold experiments.

Learn more at www.whistlepigwhiskey.com

Location: Primarily based at our brand headquarters in Shoreham, VT. There will be regularly scheduled travel to our retail locations in Quechee and Stowe. Unfortunately, a relocation stipend is not offered for this position.

WhistlePig Whiskey is seeking someone with the right temperament, leadership skills and hospitality background to help influence positive and impactful changes within our hospitaility and retail customer touchpoints. This is a senior position with supervisory duties based at our HQ in Shoreham, Vermont. Lead the charge in crafting unforgettable customer experiences across our Vermont locations and supporting the growth of our retail operations. This pivotal role is a blend of leadership and innovation, driving initiatives aimed at cultivating enduring connections with our valued clientele and optimizing retail sales.

Primary Responsibilities:

The Director's primary focus involves elevating the overall guest experience at our Farm in Shoreham, accounting for approximately 80% of the your time. You will also be responsibile for curating and managing the vision for, as well as enhancing customer experience across our various tasting rooms in Vermont.

  • Oversee the FarmStay programming, ensuring an exceptional overall customer experience, with direct management of three reports including a Chef and Lead Host.
  • Oversee the tasting rooms, including supervising direct reports.
  • Maintain and facilitate the partnership with Spruce Peak, and provide critical leadership support for ongoing seasonal projects.
  • Take charge of our executive gifting programming and processes, supervising one direct report for this aspect of the business.

Secondary Responsibilities:?

  • Cultivate and manage key partnership relationships in Vermont and New Hampshire, specifically focusing on barrel sales, and partnerships with select customers.

Our ideal candidate packs strong leadership skills, a proven track record in hospitality, exceptional relationship-building abilities, and a dedication to elevating customer experiences within their experience arsenal. This is a unique role offering a one-of-a-kind opportunity to contribute significantly to WhistlePig's growth and reputation in the region. We're on a quest to be the best whiskey on and for the planet - help us get there!

Knowledge, Skills, and Abilities Required:
  • Minimum 5 years of industry experience, with at least 3 years experience managing people and processes in rapidly changing environments.
  • Bachelor's degree in Business or related field.
  • Drives results with an entrepreneurial spirit; exhibiting passion, ambition, hard work to deliver against goals
  • Must be results-driven and detail-oriented
  • Strong interpersonal skills. Ability to motivate and inspire others cross-functionally is a must here.
  • Self-disciplined and flexible, with confidence and drive to work independently and meet all project deadlines, including frequently working outside normal business hours.
  • Excellent verbal and written communication skills required, including the experience and ability to present in front of both large and small audiences at any level.
  • Passion for spirits and craft production - we love what we do. So should you.

Location & Travel:
  • Must live within commutable driving distance of each business location (Shoreham, Quechee, Stowe) and be willing and able to travel as needed for onboarding, training, and offsite meetings.
  • Must possess a valid driver's license.

EOE StatementThis philosophy and policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

WhistlePig Whiskey is committed to breaking the rules, defying tradition, and blazing new trails with determination, laughter, and grit. We changed the Rye Whiskey game over a decade ago, and continue to set the standard every day, in every way, providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WhistlePig provides reasonable accommodation to qualified individuals with disabilities as both applicants and employees. Such individuals are encouraged to seek accommodations to allow for application, consideration, and successful employment.

We also comply with the Fair Chance Act - no need to share a criminal history or undergo a background check until we offer you a job. If a recorded conviction raises concerns for us, you'll have the opportunity to explain or dispute it.
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