As beem™ General Manager you will have to roll up your sleeves, tackle problems, always find a solution, and seek why we can versus why we cannot. As GM, you will work alongside the Owner to ensure smooth and efficient daily operations. You are responsible for building and leading a high-performance team, coordination of member acquisition programs, managing lead nurture activities, and growing overall membership and revenue. The GM sets the tone in the studio and sees excellence as the only acceptable result of the team's efforts.
Primary Responsibilities:
? Responsible for recruiting, on-boarding, and managing all staff
? Responsible for coaching employees to be great at consultative selling to ensure you build a deep list of clients to achieve company set KPI's for the studio
? Properly manage operational budgets and meet or exceed all membership targets
? Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, community outreach)
? Responsible for weekly 1:1 staff meetings and monthly all-hands meetings
? Model our mission, vision and values leading by example
? Manage any necessary disciplinary actions involving underperforming studio employees
? Responsible for meeting performance metrics (KPI's) for revenue and membership retention, inventory, cost controls and facilities maintenance and cleanliness
? Engage with Members & Guests to develop relationships
? Greet Members by name and make sure they leave the studio feeling better than when they arrived
? Maintain high visibility and positive interaction with guests at all times
? Retain members by using Best Practices outlined in Training Guides
? Responsible for building a strong list of customers to achieve the company goals
? Develop a high-energy, fun, and engaged membership culture at the studio through contests, promotions and events
? Purchase and take inventory of studio supplies
? Follow protocol for any emergencies and contact the Owner
Additional General Manager Duties:
? Enforce company policies, business practices, systems and processes
? Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests, new membership agreements and cancellations
? Provide and maintain the highest level of customer service through external communication cycles and automated marketing systems
? Provide effective, win-win decision making regarding customer service issues
? Plan and promote community outreach events for the studio, using available tools and resources for effective community involvement