We are seeking a motivated and results-driven Customer Service Representative to join our dynamic sales team. The ideal candidate will be responsible for promoting our products/services, building strong customer relationships, and achieving sales targets.
Key Responsibilities:
Customer Engagement: Identify and engage potential customers through various channels, including calls, emails, and in-person meetings.
Product Knowledge: Maintain a deep understanding of our products/services to effectively communicate benefits and features to customers.
Sales Strategy: Develop and implement strategic sales plans to achieve company objectives and maximize revenue.
Lead Generation: Generate leads through networking, referrals, and market research.
Negotiation and Closing: Negotiate pricing and terms with customers to close sales effectively.
Customer Support: Provide ongoing support to customers post-sale, ensuring satisfaction and fostering long-term relationships.
Market Analysis: Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.
Collaboration: Work closely with marketing and product teams to align on promotions and new product launches.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field (preferred).
Proven experience in sales or a related field.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in CRM software and Microsoft Office Suite.
Strong analytical and problem-solving skills.
Willingness to travel as needed.
Benefits:
Competitive salary and commission structure.
Health, dental, and retirement benefits.
Opportunities for professional development and growth.