SHACK15 is a global members community rooted in Silicon Valley. With a strong focus on hospitality, we're passionate about supporting the next generation of start-ups, entrepreneurs, founders, artists and change makers. We bring together our local community, and diverse global network, to facilitate meaningful connections and collaboration on the projects shaping our future.
THE VENUE
SHACK15 occupies 51,000 sq ft of the third floor of the iconic Ferry Building in San Francisco. Featuring a café & bar run by award winning Scandinavian chefs, multiple social lounges, exquisite views of the bay, dedicated workspaces, private meeting rooms, phone booths, and curated cultural programming for your mind, body and soul.
THE ROLE
At SHACK15, the Memberships Manager will be responsible for the acquisition and retention of members in our community. The ideal candidate will have had sales and community building experience within other members' clubs or hospitality.
Responsibilities include growing membership base through proactive lead generation, gathering member feedback, ensuring consistently high-quality experiences at SHACK15 via community engagements and gatherings, and maintaining the unique vibe of SHACK15 throughout the day, with a special focus on evening programming and the social engagement of members.
MAIN RESPONSIBILITIES:
Responsible for driving new membership admissions
Actively engage potential members through emails and in-person meetings to promote membership benefits and drive sales
Meet monthly and quarterly targets
Self-motivated and organized, maintain and manage lead pipeline - follow up on leads generated through community campaigns, referrals, and events.
Have a strong presence at SHACK15, serving as the face of the space for members. Build and maintain strong relationships with current and prospective members
Represent SHACK15 at events, and relevant networking opportunities
Oversee all new member onboarding to ensure all House Rules and benefits are well understood, regular quarterly check ins and feedback is gathered
Cultivate a welcoming and inclusive environment within SHACK15 for our members
Collaborate with cross-functional teams, including management, marketing, and operations teams, to align membership initiatives with overall SHACK15 objectives
Provide regular reports, updates, and recommendations to senior management regarding community-building efforts, member engagement, and potential opportunities for improvement
Expected to work in-office 5 days/week, conducting presentations and tours of our facilities to showcase membership benefits and services
Qualifications and Requirements
Minimum of 5+ years experience working with luxury hospitality or Members Clubs with proven success managing sales activities and results
Excellent written and verbal communications skills
Bachelor's degree or higher preferred
Self-motivated, goal-oriented, and able to work independently as well as part of a team
Knowledge of membership growth strategies and retention
Energetic, flexible, personable, and a team player
Availability to work flexible hours, including evenings and weekends, to accommodate evening programming and social engagement
?
If you are passionate about building communities, fostering connections, and contributing to an exceptional member experience, we invite you to apply and help us shape the future of our innovative community at SHACK15. Apply now and be a part of our exciting journey!