Orion Family Services is a mental health services provider offering services in southcentral Wisconsin. We are seeking someone with experience in program evaluation, continuous improvement, and quality standards to advance the nonprofit organization's mission. The Continuous Quality Improvement Program Administrator reports to the Chief Executive Officer and plays a critical role in assuring quality service delivery to help people throughout southern Wisconsin experience stability, belonging, and connection. Our website is https://orionfamilyservices.org/
The Continuous Quality Improvement (CQI) Program Administrator at Orion Family Services (Orion) supports and evaluates the systems needed to advance the organization with an emphasis on client-focused work. The CQI Program Administrator evaluates and assists in developing policies, protocols, and mechanisms designed to ensure compliance with commercial, county, state, and federal contract requirements related to management and reporting of client and agency data. The CQI Program Administrator leads program evaluation efforts across the agency designed to ensure quality programming, service delivery, and outcomes. This is a leadership position that serves on various committees across the agency, collaborating with the executive leadership team, program directors, board of directors, and supervisors. The CQI Program Administrator is familiar with all agency programs and services and may supervise staff. This position reports to the Chief Executive Officer.
Essential Functions/Duties/Responsibilities: • Gather and analyze data relevant to the continuous quality improvement needs of the agency, its programs, and stakeholders. • Convert data into information that influences practices and decisions. • Review and make recommendations to program and leadership staff based on data gathered, trends identified, and critical analysis within the context of the organization's strategic direction, quality standards, and compliance requirements. • Manages compliance with local, state and federal statutes and regulations across all agency contracts; including HIPAA, Chapter 35 and other statutes and regulations required in our industry sector. • Oversees and collaborates on development of agency forms that meet clinical and record-keeping standards for confidentiality and security. • Responsible for development, management, and reporting of the agency's Affirmative Action responsibilities and Civil Rights Compliance Plan. • Leads the Program Evaluation (PE) Team; manages data collection, analysis and reporting, in collaboration with outside consultant, and oversees all tasks of the PE team; collaborates with executive leadership team to identify additional opportunities for productive evaluation of agency programs. • Collaborates with executive leadership team, administrative personnel, supervisors, consultants and direct service staff to develop mechanisms to facilitate secure effective collection, management and storage of clinical documents/information. • Participates in research and development of recommendations for purchase and implementation of an agency Electronic Health Records system that will serve various agency needs; for example, practice management, record keeping and billing. Oversees and collaborates in maintenance and compliance within EHR system. • Serves on Orion Management Team and other teams/committees as needed and completes tasks associated with the work of those teams/committees. • Represents Orion at events and activities and other professional organizations that Orion relates to at community, state and national levels. • Seeks and accepts training as needed to support continuous quality improvement duties. • Performs other duties as required.
Required Skills/Abilities/Competencies:
Models practices that ensure equity, inclusion, cultural competency, humility, and responsibility
Technical knowledge of data management, business analysis, and records auditing
Familiarity with and experience in logic models, root cause analysis, value stream mapping, lean six sigma, or other continuous improvement methodologies
Excellent written and verbal communication skills and an ability to communicate across all levels of the organization, often converting complex concepts to attainable messaging
Proficient in Microsoft Office products and web-based applications (highly proficient in Excel)
Detail orientation and ability to manage time and projects efficiently
Capacity to develop functional understanding of clinical services provided by the agency
Ability to take initiative, problem solve, work independently, and lead diverse teams
Committed learner in the principles of equity, inclusion, and culturally responsive practices in organizational management and service provision to consumers
Adaptive, with the ability to anticipate and plan for multidimensional challenges involving organizations, processes, cultures, and technologies
Motivated to pursue positive change and work with colleagues to facilitate approved changes
Personal qualities of integrity and servant leadership
Education and Experience: • Minimum of a bachelor's degree or equivalent working experience • At least three years of experience in a data analytics, business analysis, quality improvement, or quality assurance role • Professional experience in mental health or related field preferred • Licensure as a psychologist, social worker, or counselor a plus • Prior nonprofit experience is a plus
If you are passionate about ensuring the highest standards of quality in a dynamic environment, we encourage you to apply for this exciting opportunity.
Orion Family Services, promoting well-being through compassionate mental health and community services.