CENTRL Office is a locally-owned flexible office space provider, with locations in Oregon, California and Washington. We provide high-end, full service, collaborative workspace solutions.
We are currently seeking a full-time General Manager for one of our Portland-area spaces. The person in this role will be an integral part of our team and actively contribute to the company's growth and success.
CENTRL is an equal opportunity employer that values equity and inclusion for our employees and our customers. Applicants of diverse backgrounds are highly encouraged to apply.
Who You Are
You're an upbeat self-starter with an entrepreneurial mind. You thrive on creating great experiences for customers, excel at problem solving and organization, and love coming up with big ideas - then turning them into reality.
Requirements
What You'll Do
Hospitality is the name of the game at CENTRL. You'll be the person taking care of the folks in our space and providing an excellent experience for members and guests at all times. You will do this through managing the day-to-day operations of the space, providing outstanding customer service, maintaining an extraordinary sense of community, and providing sales support to the sales team.
Member Services
Main point of contact at location for Members and Guests
Answer phones and respond to voicemails
Address and resolve member issues, complaints, and feedback
Book meeting rooms for members and guests
Plan and execute Member events
Develop partnerships in the local community that will benefit CENTRL members
Operations
Open and close the space
Create systems that increase efficiency and organization
Maintain cleanliness and condition of space
Manage budget with monthly expenses
Own all vendor relationships
Order supplies and amenities and manage inventory
Receive and distribute mail and deliveries
Sales Support
Provide tours to walk-ins and when the Sales team is unavailable
Oversee New Member onboarding and offboarding process
Process daily invoices and monthly bill runs
What We'd Like To See
The General Manager role is a big job that will have you wearing a lot of hats. There's no perfect blend of job experience and personality to guarantee success, but here's what we know will help:
2 - 3 years experience in the co-working industry or hotel industry strongly preferred
3 - 5 years experience in hospitality or in-person customer service required
2 years of administrative or business operations strongly preferred
Passion for delighting customers
Professional demeanor
Accountable, adaptable, and ambitious
Exceptional organizational and multitasking skills
Strong verbal and communication skills
Self-starter who has the ability to work autonomously
Ability to connect and engage with people; warm and approachable
Team player
Reliable, curious, patient
Enjoys continuous change and improvement
High hustle quotient, willing to get your hands as dirty as necessary to move fast and get things done
Show us enthusiasm, ambition and the ability to make good things happen for our clients and we'll support you every step of the way as you build a rewarding career with our company.
*This job requires being onsite full-time. There is no remote option available.
Compensation: Up to $60,000 - 68,000/year through a combination of base salary, sales commissions, and quarterly bonuses.