Imagine leading a team where every decision you make drives impact. In this role, you'll oversee all Moving & Storage operations for the Salt Lake City area, guide financial success, and foster team growth for our location headquartered in North Salt Lake. You'll thrive in the moving and storage industry-an industry that directly impacts one of the most stressful events in people's lives: moving. Every day is different, and you'll have the opportunity to build long-lasting relationships in a tight-knit, dynamic industry. Your success will be tangible and rewarding, with bonus potential tied directly to the financial results you help generate.
What You'll Be Doing:
As the General Manager, you'll oversee operations for multiple warehouse locations in the Salt Lake City area, lead teams, and ensure all aspects of the business run smoothly. You will aggressively pursue excellence by building a strong, cohesive team and fostering a culture of continuous improvement. In this role, you'll develop long-term business strategies while forging positive relationships with colleagues, industry partners, and vendors to drive success and growth across the entire operation.
Although this is the top-level role for the branch, you will be supported by a broader network of company resources, including professionals in safety, marketing, finance, and operations. While these experts provide guidance and assistance, you are ultimately responsible for owning your role and delivering high-quality outcomes. This position reports to the Chief Operating Officer.
Here's a snapshot of your key responsibilities:
1. Financial Leadership
Create, manage, and oversee budgets in collaboration with the accounting team.
Provide short- and long-term financial and managerial reports.
Track revenue streams and costs and maintain data to support forecasting.
Craft a comprehensive budget for the coming year with a focus on peak periods.
2. Operations Management
Oversee all operations, including crew management, equipment, and warehouse logistics, ensuring efficiency and quality.
Manage and maintain the readiness of equipment and fleet, coordinating with mechanics for preventive maintenance.
Lead and support the operations team, including dispatchers, warehouse managers, and moving crews, ensuring accountability and performance.
Ensure warehouse operations are efficient, organized, and compliant with safety standards.
Align all operations with the standards of Allied Van Lines and contractual obligations, ensuring quality and timely service.
Monitor budgets and control operational costs while swiftly addressing challenges and providing effective solutions.
3. Customer Satisfaction
Oversee customer service, manage escalations, and ensure procedures are followed.
Collaborate with the Customer Service Team Leader to train and support staff in delivering exceptional service.
4. Human Resources & Team Development
Build a skilled team in preparation for peak moving seasons.
Delegate responsibilities and empower employees through training on processes, procedures, and safety.
Ensure employees are adequately trained on all aspects of driver and safety standards.
5. Leadership & Communication
Lead teams with clarity, managing short, medium, and long-term objectives.
Communicate with Executive teams to align on strategy and vision.
Provide leadership that fosters a positive, collaborative work culture.
What You Bring:
The ideal candidate is an experienced leader with a background in the moving and storage or logistics industries, ready to step into a dynamic environment. You'll bring the following qualifications:
PREFERRED:
Bachelor's degree in business administration, supply chain management, or a related field
STRONGLY PREFERRED: At least 5 years of experience managing a household goods moving & storage facility.
REQUIRED: 3+ years overseeing an operational management team in a fast-paced industry.
A demonstrated ability to lead and manage individuals with a wide range of personalities and roles, from customer service professionals to hands-on operational teams, each with unique challenges and work styles.
A strong financial literacy for reviewing P&L statements, identifying areas for improvement, and recognizing what's driving success to make data-driven decisions that enhance profitability and operational efficiency.
Excellent verbal and written communication skills.
Strong leadership abilities and a professional demeanor.
A valid driver's license and the ability to pass Motor Vehicle Record (MVR) qualifications.
Why You Should Join Us:
At our company, you won't just lead-you'll have the chance to make your mark. Alongside being an agent of change, we offer:
Competitive Pay with performance-based bonuses.
Health Benefits: Medical, Dental, and Vision coverage.
Paid Time Off and paid holidays.
401(k) with company match.
Stress Management Coaching to support your well-being from Impact Suite.
Employee Discount Program for additional savings.
About Us:
Bailey's Moving & Storage, founded in 1952, is a trusted leader in the moving and storage industry, serving families and businesses throughout Colorado and Utah. As a proud agent of Allied Van Lines, we combine local expertise with global reach, offering top-quality service for both local and long-distance moves for families and businesses. Our legacy is built on reliability, customer satisfaction, and continuous growth. Learn more about our history and commitment to excellence here.
Bailey's Moving & Storage is a member of the Bailey Consolidated Services Group
Equal Employment Opportunity
We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, marital or veteran status, or any other legally protected status.