Paul Davis is a full service emergency serivces provider in Louisville, KY. Founded in 1980, our roots run deep in caring for commercial and residential property owners that have suffered from damage caused by fire, water, wind, mold, or bio contamination. We deliver exceptional service to those in need during their worst times. Whether its helping a family to return to their home or giving business owners the chance to reopen their environments, we are here to help.
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Louisville, KY at Paul Davis Restoration Louisville. The Customer Service Specialist will be responsible for answering phone calls, scheduling appointments, admintrative office management/support, and managing customer service inquiries. The ideal candidate will have excellent communication skills and maintain a positive attitude towards clients to deliver exceptional customer service.
Qualifications
High school diploma or GED equivalent.
Prior experience in customer service positions, preferably in the restoration or construction industry.
Excellent communication skills and a strong customer service-oriented approach.
Ability to handle multiple phone calls and customer inquiries simultaneously, while maintaining clear and calm communication with clients.
Ability to maintain a positive attitude and develop effective working relationships with team members, clients, and partners.
Strong attention to detail, time-management and organizational skills.
Proficiency in basic computer skills, including data entry, email communication, and the proper use of office equipment such as phones and fax machines.