The Office Manager and Customer Service Specialist is a dual-role position responsible for managing daily office operations and providing exceptional customer service. This individual ensures the office runs smoothly, oversees administrative tasks, and serves as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
Key Responsibilities:
Office Management:
- Oversee daily office operations and ensure smooth functioning of administrative activities.
- Manage office supplies inventory and place orders as necessary.
- Coordinate maintenance and repairs of office equipment and facilities.
- Organize and maintain files, records, and documentation.
- Handle incoming and outgoing mail and packages.
- Plan and organize office events, meetings, and appointments.
- Ensure compliance with company policies and procedures.
Customer Service:
- Serve as the primary point of contact for customers via phone and email.
- Address and resolve customer inquiries, complaints, and issues promptly and professionally.
- Provide detailed information about products, services, and company policies.
- Process customer orders, returns, and exchanges efficiently.
- Maintain customer records and update account information as needed.
- Monitor customer satisfaction and gather feedback for continuous improvement.
- Collaborate with other departments to ensure seamless customer service.
Qualifications:
- Education: High school diploma or equivalent required; Bachelor's degree preferred.
- Experience:
- Minimum of 2 years of experience in office management or administrative roles.
- Minimum of 2 years of experience in customer service.
- Skills:
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with office management software and customer relationship management (CRM) tools.
- Problem-solving aptitude and attention to detail.
- Ability to work independently and as part of a team.
Working Conditions:
- Typical office environment with regular working hours.
- May involve some physical activities, such as lifting and moving office supplies.