At Bolo AI, our mission is to use AI to make Energy faster, safer, and better. We are transforming knowledge management in the Energy sector by leveraging domain-specific models and advanced AI technology to empower millions of professionals worldwide-many in critical, hands-on roles. Our products, Bolo AI Answer and Bolo AI Writes, streamline access to vital information and simplify documentation processes, driving new levels of productivity, safety, and efficiency across the industry.
We live by our core values:
Customer Centric: We prioritize our customers and aim to exceed their expectations.
Humility and Respect: We foster a culture of respect, humility, and low ego.
Accountability & Integrity: We take ownership of our actions and deliver on our promises.
Meritocratic: We reward excellence and provide opportunities based on merit.
Problem Solvers: We tackle challenges head-on with creativity and determination.
Role Overview:
As the Solutions Manager, you will ensure Bolo AI products deliver real value and integrate seamlessly into customers' daily operations. By understanding their needs, you'll guide pilots to success and help transition them into full-scale deployments. Your insights will be key as we continue to refine and scale our offerings to create long-term value for customers.
Responsibilities:
Own Customer Relationships: Serve as the primary point of contact for customers, building trust and ensuring their success throughout the pilot and production phases.
Lead Pilot Delivery: Manage the planning and execution of customer pilots with a focus on delivering measurable value that aligns with customer goals.
Drive Customer Success & Adoption: Ensure seamless transitions from pilot to full-scale production deployments by proactively managing customer expectations and addressing challenges.
Collaborate Cross-functionally: Work closely with the CEO, CTO, and other teams (sales, engineering) to align customer feedback with product development, helping shape the product and go-to-market approach.
Support Long-Term Value Creation: Develop strategies that not only ensure successful pilots but also foster long-term relationships that drive ongoing value for both customers and the company.
Qualifications:
5+ years of experience in solutions delivery, customer success, or strategic project management (preferably in B2B/SaaS or technology environments).
Proven ability to build strong customer relationships while managing complex projects from start to finish.
Strategic thinker with a proactive approach to solving problems and driving results.
Excellent communication skills; able to collaborate effectively with customers and internal teams, including senior leadership (CEO, CTO).
Experience managing multiple projects simultaneously while maintaining attention to detail.
Familiarity with Generative AI or AI-driven solutions is an advantage
What We Offer:
Competitive Compensation: A strong base salary with performance-based incentives because we believe in rewarding excellence.
Ownership & Impact: Equity options so you can share in our success as we grow and shape the future together.
Comprehensive Benefits: Health, dental, and vision coverage to keep you (and your family) healthy, happy, and ready to tackle big challenges.
Hybrid Work Environment: Enjoy a flexible hybrid schedule-collaborate in person and work from home when needed, because we trust you to get the job done while maintaining a healthy work-life balance.
Growth & Opportunity: Join us at a pivotal stage where your contributions will have a direct impact on our journey. As we grow, so will your opportunities.
Culture of Respect & Collaboration: We live by humility, respect, and low ego. You'll be part of a team that values your ideas and celebrates wins together.