Hospitality General Manager | Shift Workspaces Bannock, Denver, CO
Team Management, Hospitality & Sales Experience is required.
Responsibilities
The Shift Workspaces General Manager is a key leader and Face of Shift tasked with demonstrating exemplary leadership skills to guide the team in achieving common goals and fostering a positive work environment. The role encompasses overseeing property sales, facility operations, leading a diverse team, and managing strategic aspects such as planning, budgeting, and sales initiatives to enhance the exclusivity of Shift Workspaces. Their focus on hospitality is crucial, involving exceeding member and guest expectations, instilling a culture of personalized service, and addressing feedback to enhance the overall experience.
Salary
Base Salary is $80,000 annually with the opportunity to earn an average of $10,000 in commission.
This role is directly responsible for
Sales
Serve as the primary point of contact, provide tour, and facilitate the closing for select membership sales, including Coworking, Virtual Office, Meeting Space Packages, and Day Pass Memberships
This position is responsible for consistently meeting or exceeding monthly revenue and sales targets
Oversee and meet/exceed budgeted sales targets for Meetings and Catering Sales
Coordinate with the onsite team for meeting-related tasks such as catering, cleaning, and guest welcome
Collect all new member information, prepare necessary paperwork, ensure office is prepared, and schedule Orientation Tour
Manage new member move in's and current member move out's
Leadership
Take charge and ensure completion of all initiatives, projects, and team dynamics for your property
Foster a positive and inclusive workplace culture
Ensure efficient and effective day-to-day operations
Demonstrate integrity, ethical conduct, and a commitment to organizational values
Lead by example in terms of work ethic, dedication, and professionalism
Hospitality
Assist in implementing and growing hospitality offerings
Build relationships with neighborhood businesses
Facilitate community connections and participate in member networking events
Influence the renewal process through hospitality-driven initiatives
Address member correspondence and troubleshoot issues throughout the day
Facilities
Oversee all facilities management and vendor relations for repairs and maintenance
Manage evening cleaning and porter services
Perform monthly maintenance walks and follow-ups
Main contact with vendors for landscaping, HVAC, handyman services, and others
Ensure daily cleanliness of the building and vacant offices
Implement measures for cleanliness, facility amenities, and member satisfaction
Administrative and HR
Promptly sort the mail prior to end of day and distribute all packages
Manage USPS mail systems including mail forwarding and mail scanning.
Conduct regular audits in Salesforce, including rent roll, move-ins/outs, and member demographics
Update Team with sales, revenue, and building information for weekly meetings
Coordinate with the Director of Sales for new member orientations and move-in procedures
Conduct regular market research to stay informed about industry trends and opportunities
Financials
Review budget vs. actuals weekly and analyze monthly P&L
Provide Variance reports monthly
A/R Aging Report Weekly
Present Month in Review Financials
Prepare monthly billing and manage charges for various services
Track payments, send reminders, and manage invoicing for members
Approve invoices and process member/broker referrals
Additional tasks, items and leadership needs may be asked of you while in this role
Benefits • Dental insurance • Health insurance • Vision insurance • Paid time off • Bonus package • Holiday Pay • Family Leave
Experience Requirements • Hospitality: 3 years • Management and Operations: 5 years • Sales: 3 years
Employment Type
Full-time
This is an in office position. Office hours are Monday - Friday 8:00am-5:00pm.