Pay Range: $40,000 - $50,000 per year based on experience
About Us:
Pink Stork is a dynamic women-owned and women-focused wellness company on a mission to support women through every stage of life. From fertility and pregnancy to postpartum and beyond, we are dedicated to empowering women and meeting their unique needs with innovative wellness solutions. Join our team and help us create exceptional experiences for our customers as we uplift and encourage women on their wellness journeys.
Position Overview:
Do you love going above and beyond to make customers feel valued and supported? Pink Stork is seeking a Customer-Obsessed Customer Service Coordinator to deliver exceptional experiences that keep our customers coming back and becoming lifelong advocates of our brand. This role is perfect for someone passionate about listening to customers, solving their challenges, and fostering a supportive community where women feel seen, heard, and celebrated.
Key Responsibilities:
Customer Support Excellence: Respond to customer inquiries across multiple channels (email, phone, social media), offering empathetic, solutions-oriented service that aligns with our mission.
Social Engagement: Monitor and actively engage with customers across social platforms to foster meaningful connections and provide real-time support.
Customer Feedback Integration: Gather and analyze customer feedback, collaborating with teams to implement improvements based on their needs and preferences.
Problem Resolution: Act as a problem-solver for customer issues, providing timely, thoughtful, and effective resolutions to ensure satisfaction.
Community Building: Help create an inclusive, supportive environment in customer interactions, empowering women to share their stories and experiences with Pink Stork.
Resource Coordination: Support our brand ambassadors and outreach efforts by ensuring they have the tools needed to connect authentically with customers.
Customer Experience Innovation: Proactively suggest and implement improvements to the customer service process, ensuring every interaction reflects our dedication to excellence.
Qualifications:
Experience: 1-3 years in a customer service role, ideally in e-commerce, wellness, or women's health industries.
Skills:
Exceptional communication and active listening skills.
Empathetic and customer-focused mindset.
Ability to navigate social media platforms for engagement and support.
Strong problem-solving and conflict resolution skills.
Personal Attributes:
Highly organized and detail-oriented.
Positive, proactive, and eager to exceed customer expectations.
Passionate about empowering women and contributing to a mission-driven brand.
What We Offer:
Benefits Include:
Paid volunteer time
Flexible working hours
401k with company match
Paid Time Off & Paid Sick Time
Parental Leave
Paid Family Week
Babies in the workplace
Medical, Dental, and Vision Insurance
HSA and FSA plans
Professional Growth: Be challenged to grow personally and professionally in a supportive, innovative environment.
Collaborative Atmosphere: Work with a passionate team that values your ideas and contributions.
Impactful Work: Help create a positive impact in the lives of women through exceptional customer experiences.
Core Values at Pink Stork:
Grow or Die: Strive for continuous growth and improvement.
Urgency: Take purposeful action with speed.
Entrepreneurial Spirit: Innovate and adapt to meet challenges.
Excellence: Uphold the highest standards in all we do.
Intentional Energy: Bring passion and purpose to every task.
Critical Thinking: Approach problems with thoughtfulness and creativity.
Apply today to join Pink Stork and make a difference in the lives of women worldwide through exceptional service and support.
Pink Stork is an equal opportunity employer that values diversity. We encourage applications from all backgrounds and experiences.