The Project Lead acts as the point of contact and has integrative responsibility for all aspectsof project from inception of project to final closeout and invoicing.
ESSENTIAL FUNCTIONS: • Plan, coordinate, and oversee all tasks, critical dates, client and third-party interface and
relations, performance quality, customer satisfaction and budget for each project. Develop
work plan, schedule and logistics based on overall project parameters, project schedule,
scope, and customers goals, needs and expectations. • Visits job sites to analyze space availability and provide site measurements. • Work with Install Manager to determine required manpower allocation and utilization,
supplies, trucks and special equipment. Establish installation services fees. • Review construction/furniture installation plans and specifications for accuracy,
completeness, and correct product application. • Strategize with Purchasing and Project Coordinator for order placement and delivery
schedule. Manage accurate and detailed record keeping including: direct ship receiving
documentation, installation sign-offs, punch list and change orders requests. • Document customer communications. • Attend customer meetings including pre-sale, construction and follow up meetings. • Provide point of contact for and coordinates with client and all third-party firms
(Architectural and Design firms), contractor, cabling vendor, building manager, electrician
and other trades, client's facility and IT groups, movers, etc. Provide timely, formal written communications throughout project to client, contractors/vendors, and project team. Provide technical preinstallation information to customer. • Visit project site to determine readiness for commencement of field labor and conditions of area. • Review project with Lead Installer prior to the installation. • Point of contact for transportation carriers when product direct ships to the customer. • Strategize with Project Coordinator and/or Sales regarding project close out to including invoicing and punch lists. • Attend project walkthrough and reviews punch list/change order for completeness and ensures resolution. • Manage all final project closeout requirements including client sign-offs and punch list resolution.
GENERAL FUNCTIONS: • Support and model company vision, mission and values, objectives and strategies. • Proficient in all company procedures and policies as well as all software application tools.
QUALIFICATIONS AND COMPETENCIES: • High school diploma or equivalent (GED) • Strong product and technical knowledge including applicable building codes, correct product application, custom applications, installation estimating, electricity and cabling, etc. • Basic knowledge of product specification • Basic knowledge of third-party practices as it relates to and affects installation conditions • Ability to analyze, plan, schedule, and implement cost effective project installation • Strong knowledge of all aspects of contract furniture management including account management, project management, order preparation, installation, relocation, and contract furniture administration. • Working knowledge of building construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, and building management • In-depth knowledge of furniture installation drawings • Strong organizational and administrative skills • Good verbal and written communication skills to interact effectively with a wide range of people • Proficient pc skills with Microsoft Outlook, Excel, Word, Project • Proficient typing abilities • Proficient with internet browsing
Organizational Competencies (All positions): • Accountability • Communications Effectiveness • Consistency • Customer Focus • Goal Driven • Initiative • Positive Attitude • Problem Solving • Process Flow Knowledge • Product Knowledge • Professionalism • Teamwork • Training and Personal Development
Position Competencies: • Customer Service • Process Knowledge • Professionalism • Safety • Time Management
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by anyone assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position.